Banfield Pet Hospital

"Took my dog here for her vaccinations and was disappointed that the office visit was really an upselling opportunity for them. They pushed all the vaccines possible and I had to specifically ask for the 3 year DAPP vaccine because their default is the 1 year (they’re both the same price). I don’t want to go to a vet where I can’t trust them because they’re trying to squeeze every last dollar out of you. My pup needed medication and I ordered it through Chewy for 1/10th the price. The office took forever to approve the online prescription request and it is impossible to get ahold of them on the phone. I had to call several times to get through to a real person. Do yourself a favor and don’t bring your pet here. Your wallet and pet will pay, literally."

"Took my dog for a bump check near his thigh 12/8/2023. Was advised in order to biopsy the lump for malignancy my dog would have to be sedated- understandable. We were given sedating medication and told to come in the following Friday 12/15. Fast fwd to the day 12/15. We were not in schedule first off, we then saw a provider whom didn’t feel comfortable doing the biopsy without a 1000$ scan. This whole time my dog is sedated for no reason? What a waste of time, money and resources banfield is."

"I came to the hospital with my friend to solve a problem with her dogs medicine and the girl of front desk was completely rude. Honestly makes me feel like she shouldn’t be working in this type of business. Before coming to the hospital in person we called and spoke with the same girl and she was rude over the phone as well, no help at all. I wish you guys had better people working as front desk, because it’s really frustrating when you’re having a problem with your dog and still have to deal with someone being completely rude about it. We’ll never come back again!"

"Poor customer service, they made fun of me and my disability trying to care for my animal. It’s not right that their plan is complicated, to learn due to the information, isn’t on the pamphlet . Plus, doesn’t cover everything . Furthermore, they speak extremely fast and expect you to quickly memorize. They’re all about chemicals and money. They don’t care about pets and their owner’s decision making. About non chemicals. Which, are better for pets and their owners. Not an optimal health plan , for animals."

"I am very dissatisfied with this Banfield location. The care they provided to my dog was average (if you're looking for a vet that can do the job, this location would serve). However, their scheduling and communications leave MUCH to be desired. They call 2+ times and email to confirm appointments (it's truly excessive). When they cancel appointments, they don't reschedule them and require you to follow up. When they canceled my dog's spay surgery (because the vet had a family emergency, totally understandable), they offered me an appointment at another location. After I explained that the location would be costly and difficult for me to go to, they told me they could get my dog in for her surgery 4+ months later. I asked why they couldn't see the dogs they canceled earlier, I was told that's just how it is and that it was *my fault* for being unwilling to go to another location. Even when I explained their rescheduling policy would put me in breach of contract with my breeder, they said "sorry, not our problem." So, I guess I have to spend 2hr+ round trip drive time and $$$ to go to another location because that will be less than $$$$ for breach of contract. Because of the experiences with poor communication and terrible rescheduling policies at this Banfield location, Banfield will lose me as a customer once my OWP expires."