River Park Lofts

"Beautiful building with a poor management. A top-notch architectural design with a subpar maintenance. We lived in RiverParkLoft for almost 2 years, and they changed ownership 3 times. Management of the current owners was initially very attentive and doing their best for improvements, but they recently changed it, again. They are not prepared to bring the “luxury” experience they claim. There is no amenities, apart from a terrace that is restricted (keypad with a password no body has). Also, the building 5 is usually smelly because of the trash room; it doesn’t have the proper ventilation, neither the restaurant downstairs. This is a potential pest problem (if it’s not at this point)."

"I wish there was a zero star for rating this horrible place. Irresponsible, irresponsive, and rude staff. You barely can find their office in the building. It is hidden inside the building. I wish I listened to these reviews carefully. We were planning to move from Ohio to Boston and we desperately looking for a nice apartment to rent. We checked the availability of the apartment at river park loft and at that time there was a two-bedroom apartment available matching with the high ends of our budget. So, we contacted them, and they virtually showed us the apartment(so far so good). They showed us the apartment on Saturday, and they told us once you fill out the application the background check will take 24 to 48 hours and after that, we can send you the lease to sign. So, we immediately filled out the application on Saturday and paid 250$ as an application fee because our initial plan was to move to Boston that coming Thursday (Four working days after filling out the online application) and we thought it is plenty of time by then. They called us two working days later(on Tuesday afternoon) that your application form needs to be filled out another form which was never mentioned in the first place. So, we emailed the forms on the same day as they requested(Tuesday) and we postponed our move to Friday to give them another 48 hours. Once we were on the road on Friday, can you believe that; they emailed us once again that your form is not accepted!!!!!!!!!! Unbelievable, after almost 5 working days they still were not able to process our application they were not even apologizing. In fact, once we told them that we are on the road to Boston and we have no place to stay, they rudely emailed us that they cannot do anything and since it is the weekend we should wait until Monday to start the process again. Since we had no other options at that time and we were desperate in the new city with all our stuff packed in our car, we decided to not argue with them (I wish we did). So, we filled out the form once again in person on Friday once we arrived in Boston, and we booked the hotel with the high price to stay over the weekend. At this time, we decided to not trust them anymore and look for other options, we were lucky that we found our current apartment with a much lower price and better quality in a better area. So, we moved to this new apartment and decided to see when they will call us to test them. One of them left a message on my wife's phone on Wednesday evening that your application is now accepted please call us back tomorrow. Once I called back them on Thursday, a new guy told me "as far as I can see there is no update on your application". Long story short I understood that they had a plan to not give us the apartment and steal our application fee. All this time they hardly answer the phone, you only can leave a message for them, and they will call you whenever they want."

"I would give 0 stars if I could. I only lived here for six months, but those were the worst months of my life ever. 1) The apartment came in terrible condition and each month a new disaster occurred. You can even hear every single movement of neighbors upstairs since the quality of construction is very bad. 2) Mail room is a disaster and no control. 3) They don't even give you proper information once you move in about anything. I have to figure my way asking residents, etc. The worst part.. 4) Management is the WORST not only because of their miscommunication, and their lack of respect. I don't know who exactly of their little gang was but they stole various resident's security deposit, including me. They washed off their hands to their bosses saying residents never gave that. I guess they divide the money they are stealing in between each other. On top of that when you want to make a claim you get shouted and verbally assaulted by B. Just don't move here, avoid it all cost."

"Want to give 0 star so bad. DO NOT SIGN UP FOR HERE AND WATER MILL 1. They don’t have their leasing office 2. They didn’t show up at my appointment 3. They didn’t answer phone for 30min 4. Their excuse is miscommunication. I believe they should have apologized for their horrible work ethic and poor management. They said there are many same names for at the same time of tour so they couldn’t find my info LOL 5. If you talk to leasing managers named by Pearlie Aviles or Jessie, it is most likely to happen to you as well"

"Absolutely disgusting customer service. Set up a 5:30 showing last night with my fiancée and had no idea where to go. No one answers the phone. I was in contact with a business manager with whom I scheduled the tour, and she stopped replying as well. Does anyone else work there? Seems not. I feel bad for the current residents. No communication, no information, couldn’t find the leasing office. It was so confusing. This was number one on our list but NOT anymore."