CVS 13-1/2 Pond Street, Newburyport, MA 01950

"New to the area I found myself without medication I needed immediately due to mail-order issues. I had a script called into this CVS but when I went to pick it up my insurance company refused to fill it. I wish I knew her name because the pharmacy technician who helped me saved me that day- she was able to partially fill my script, use a discount card, and get me the medication I needed when I needed it. I can not be more appreciative as she was compassionate, friendly, and efficient even though the pharmacy was hopping! Thank you to her and the pharmacy staff, this is where my scripts will be going from now on!"

"Horrible!! I wouldn't recommend this place to anyone. Had to wait in line for 15 min and then was told to wait in another line after waiting. Stuff are rude and insensitive. Took forever for them to fill a simple medication"

"Like I said in the video it would be hard to improve I had a perfectly great experience already. Get more employees like Tyler, would take seriously, and would help even an outrageous requested of a snow shovel in July."

"The pharmacy staff themselves are wonderful. The store as a company is a joke. Running a pharmacy with ONE tech and ONE pharmacist is insane. On top of verifying, processing and filling orders, they are also answering the phones and running register. That is absolutely asinine. Not too mention due to horrible ordering skill, they constantly mess up my medications. I've been off one for a week now due to it 'being on order'."

"This store is seriously understaffed. HIRE SOME COMPETENT PHARMACY STAFF! Yesterday my brother waited 90 minutes to fill my paper prescriptions. Seems to be a chronic problem, even when electronically RX’ed. I’ve had to wait up to an hour on several occasions. The otc stock is typically low, very evident when looking for things online. Overpriced if it’s in stock. Dusty, cramped, unkempt appearance throughout the store. Sloppy?! At best this an inconvenience store. Need to update signage re being on a 24 hour store to current accurate hours. There also is delivery charge and it still takes a few days to receive them. If there were same day delivery it would almost be worth paying for, but still isn’t acceptable to pay for. Not a good business policy when you need a Med asap, or are a senior and have to take a bus! It takes at least an hour to get a bus, fill script and catch a bus home. Nowhere to sit and wait. I would use another pharmacy but this is only 5 minutes from where I live! Might be better off though."