CVS

"CVS is leaving something to be desired and part of this is due to the team that makes up the employees, all the shelves are missing items, freezers are turned off or empty, without the varieties they are looking for, employees look annoyed and are not willing to help, every time they If you ask for help, the employee says he can't help because he's busy, but he's always eating chips and using his cell phone. Management needs to pay attention to this, because the business itself is amazing."

"They REFUSED to transfer my prescription after they could not fill it. It has been over two weeks waiting for CVS to refill a prescription. I have walked in several times and have been told it should be in “today”. Since I am now out of my daily prescribed medication, I went to another pharmacy that is locally owned and a joy to work with. The pharmacist there told me not to worry he would call to get the prescription transferred. He called me back to apologize because CVS refused to transfer the prescription. When he told them that they had to transfer it they said no and hung up on him. Tomorrow is Christmas and both pharmacies are closed so I will be without the prescription for another two days. I know they are short staffed etc. but that is not an excuse to delay care. I will be moving all of my family’s prescriptions to Pine Hill Pharmacy in Sherborn. They are wonderful."

"This store has a horrible customer service. Online, on the phone and in person. If you need them in an emergency - have a medication from the pharmacist, forget about it. They let you waiting, waiting… completely different from the other stories. Some thing really bad happens in there. One night I was in the drivethru and I see an employee smoke close to the window and nobody in there for us."

"Switch to a different pharmacy. You will run into issues with a prescription, you will spend too much time fixing it. Assuming you got it figured out, but if you need a refill you will run into more problems. Go somewhere else and save the headache. 1 star because they are open 24/7, which is helpful, but goodness they need someone to whip the pharmacy into shape"

"This pharmacy is the worst and the service has just declined for the past 5 years. They take prescriptions that they don’t even have the ability to fill, due to what they claim as being short staffed. A normal solution would be to send patients prescriptions to another pharmacy, so there won’t be delays in care because this could lead to life threatening issues or hospitalizations. Instead, the shut off their phone, so a patient can’t even call to switch their prescription elsewhere, they close the drive thru, and it takes hours to even talk to a pharmacy staff. This cause a delay in my child’s psychiatric medications and caused withdrawals. I am switching my families prescriptions out of the hands of this pharmacy and I suggest anyone dealing with them to do so as well."