NEW Health Charlestown

"Terrible experience. Dr. called me two weeks after a regular check up even though a follow up was scheduled. I accepted the call because I assumed she had important news that couldn't wait until the follow-up. The Dr. did not give me any important news that needed immediate attention. After I hung up, I thought maybe the call was a mistake. The following month I received a bill for the phone call. I made many attempts to reach someone to explain the situation, but I was not able to speak to anyone that might be able to help. This was not just a problem at New Health, but the billing department at MGH was useless!! After several months of trying to resolve this, I contacted the MA State Attorney and filed a report. Finally, the charge was removed from my account. I will seek out a different practice, one not associated with MGH."

"I was charged for a visit and the doctor never showed up. I sat there for 45 minutes and had to leave for another appt. The doctor called me to apologize and then decided to make that phone call an office visit and charged me for it. I find this to be a very unfair practice and I thought I should share. Please make sure you review your bills and your charges when you are visiting this facility."

"This is not a health clinic you want to go to . They neglect you , do the bare minimum to help you . Aren’t they nurses ? So why would they tell me to get a covid test from CVS instead of trying to help book a covid test at one of Boston’s many sites but they couldn’t even do that . They are incompetent to do their job. They talked to me as if I was dumb . Those receptionists do nothing but turn people away . Smh"

"I went for the first time to the Dental clinic. I could get an appointment very quickly, the staff is very nice and competent. Jennifer Hernandez, my hygienist, was super nice and professional. She explained to me what she was doing and her cleaning was actually super gentle. My previous experiences in France were quite brutal! I could get Dr Abdul Aziz to check my teeth and x-rays. She detected something wrong with one of my tooth and got me a referral to get it checked further by a specialist. I guess that's what you want when you go to the dentist : getting the service you came for and getting professional advice."

"I was here once. First, they failed to correctly register my insurance information. Second, they charged me a higher amount that the paid procedure was supposed to cost. Finally, they managed to send me a bill for what I have already paid in cash. In the end, my insurance company figured it out and void the bill and gave me the credit for what I overpaid... but the whole experience was disappointing."