Custom House Coffee

"I am (was) a frequent customer of Custom House Coffee, often going out of my way to go there. However, today was my last day giving them my business. I was looking forward to sitting down and enjoying a coffee and donut with my 1 year old daughter on our day off together. After I purchased my food and coffee, I waited patiently for a table to come open due to it being busy. As I held my daughter for over 15 minutes, I watched these two men (I won’t call them gentlemen) look over at me several times. They were clearly done with their coffees and were just sitting there talking. If I were in their position I would think to myself, let me give this man holding his child our table because that is the right thing to do and we don’t need to be sitting here anymore taking up space. I was finally able to get a table once a group left. A few minutes after I sat down the two men got up and I noticed one of them was wearing a Custom House Coffee shirt. It turns out that he was the owner. I worked in the hospitality field for many years and I know not one of my bosses would ever sit down and just stare at a man holding his child. Not only was it the least gentlemanly thing you could do, it was piss poor customer service. If the owner thinks that is acceptable, then he will never get my business again. As I was leaving I went up to the owner and told him how I felt of his actions to which all I received was a weak “I’m sorry”. I didn’t expect everyone to jump up from their seats to give it to me but I would expect more from the owner of a business who I just gave my money to. Shame on you."

"Great coffee and the roaster is right inside the shop so the smell of the coffee beans is magical. Good food selection too. Can be crowded so we did have to wait for seats. If you like coffee shops you have to go to this one. 5 stars"

"My sister was on our bday trip. We stayed in Providence RI and my sister had the worst experience with her coffee. So, we met this amazing soul at a cafe who recommended this cafe. And it was the best thing that happened because my sister was very happy. Kaitlin Welch was friendly, kind, Patient, attentive to all of her customers, and knowledgeable about coffee. Thank you so much, Kaitlin for being so kind."

"My day starts here… I can not think straight till I’ve gotten my hands on some of Rhode Island’s best freshly roasted coffee! There are plenty of food items to eat or snack on. Bring in an old coffee can for a free pound of coffee! Definitely the best coffee shop on Aquidneck Island by far. The staff are a lot of fun and are all great people!"

"Specialty coffees are all great, friendly service, and welcoming atmosphere. Drinks are reasonably priced and have plenty of variety."