Petco 10 Chapel View Boulevard, Cranston, RI 02920

"There is an older man that works here. I’m all for respecting your elders but this man is rude as hell. You can tell the only thing this man feels like he has control over in his life is being a cashier. Except he’s not happy about it. He takes out that unhappiness and resentment on the only people in his life he can. Petco customers. The only blessing in interactions with him is that you get to do at the end of the conversation what he wishes so badly he could. Leave. This wasn’t a one time interaction that didn’t go well otherwise I’d say he had a bad day and leave it at that. No this man is just miserable. All those decades on this planet interacting with people and not learning a day of humility will do that to you."

"I had my two dogs groomed at the Cranston store #3705 and I am very disappointed by the customer service I received. The grooming itself is not an issue. When I booked the appointments online the price was $51 each. After receiving a text and confirming the appointment the price for one dog increased. I contacted the store and was told the hair length was set as long and the rep corrected it and the price went back to the original. The hair length of both dogs is not long, and both are comparable to each other. When I picked up the dogs, I was handed two slips and noticed each had different pricing, same descriptions just different pricing and when I questioned it the rep printed a new slip. I did not even realize until I got home that what was done was rather than matching the lower price, they raised the lower one to match the higher price. When I questioned why when I booked the grooming I received a price of $51 and now it’s $62 I was told it was the length of the hair which is maybe ½ to ¾ inches in length. When I questioned that determination I was now told it is by the breed which both are mixed. My dogs hair is not long. Both dogs are under 25 lbs. each. Instead of matching the lower price, you raise it to match the higher price! I will think long and hard before EVER doing any business in the future with Petco and their awful customer service! Today (1 Day after original posting) I receive a ridiculous email response from Brittany C. I have no idea if she is from corporate, the store or the sewer treatment plant. I am pasting her email text along with my reply to this review... Dear Kenneth, Thank you for taking the time to provide honest feedback on your recent visit. I’m sorry we didn’t meet your expectations. We value you as a Guest, and your feedback helps us continue to improve Petco. Next time you’re in the store, feel free to ask for me. We look forward to serving you better in the future. See you soon! Brittany C. My reply... That's it! Who are you anyway, do you hold a managerial position or do you just clean the restrooms and respond to emails? If that is the best explanation you can produce then let me suggest that you take a beginner's course in customer service etiquette. As for seeing me soon, forget it. It will be a cold day in hell before I ever visit Petco again. I will be copying and pasting this entire email to my already posted Google review! Ken"

"Great knowledgeable staff good prices and large selections of reputable brands! Most animals are well cared for at this location, however I wish they would have an expert or at least someone thoroughly trained in aquatics! I've seen many tanks infected with Ich, Velvet, and other parasites that can wipe out someone's entire home aquarium or the very least, spend money on a new fish that's going to die alone in a quarantine tank. Very sad either way."

"Great sales going on!! Very helpful and rhe animals well cared for!! Go PETCO ChappelHill!!"

"Absolutely disgusting how the guinea pigs are treated here. There were 3 guinea pigs in less than 2 square feet of space, happening in multiple different cages. The poor pigs couldn't even walk or turn around. On top of that, the pig's nails were so long that they could hardly walk. They had no hay, which is supposed to be 70 % of their diet. They were neglected, mis-fed, and unable to move. The other small animals were being treated similarly, but the pigs were the worst. Shame on you, Petco!! I heard the employees complaining that they had 8 more guinea pigs that they just received. Where are they going to put those??? If you can't take care of the animals, don't have them in the store. Don't promote animal abuse!! It's sad that animal abuse is not taken seriously when it is not dogs. I regret not taking a photo to post here. **Update: I went back to get a photo and they didn't even have accessible water and half of the cage was soaked. **Update #2: Google seems to have deleted my review. What Petco is doing is animal abuse and neglect. Also the guinea pigs here are so mistreated that they have Strep. I ended up adopting one of the guinea pigs in the photo because he was clawing the glass to get to me. Not only did they tell me he was a female, he had a nasty case of strep that caused 2 abcesses. He required surgery to get one lanced, a prescription, and multiple vet visits to get his teeth adjusted. (~$1000)"