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Charles Newhall House Hotel
234 Norwood Avenue, Cranston, Rhode Island, United States
About the Charles Newhall House Hotel
The Charles Newhall House Hotel is a charming lodging establishment located at 234 Norwood Avenue in Cranston, Rhode Island, United States. This historic hotel offers a cozy and comfortable stay for guests looking to explore the beautiful surroundings of Rhode Island. With its elegant decor and friendly staff, the Charles Newhall House Hotel provides a relaxing atmosphere for travelers seeking a peaceful retreat. Whether you are visiting for business or pleasure, this hotel is the perfect choice for a memorable stay in Cranston.
Photos of Charles Newhall House Hotel
234 Norwood Ave, Cranston, RI 02905, United States
Opening hours of Charles Newhall House Hotel
Monday:
07:00 - 23:00
Tuesday:
07:00 - 23:00
Wednesday:
07:00 - 23:00
Thursday:
07:00 - 23:00
Friday:
07:00 - 23:00
Saturday:
07:00 - 23:00
Sunday:
07:00 - 23:00
Reviews of Charles Newhall House Hotel
"Owner is dishonest and the facilities are sub-par and gross. I recommend you look at all the 1-2 start reviews to understand the kind of person you will be dealing with. I submitted a BBB complaint, and it was ignored also. Talked to the owner on the phone the day after we arrived about the toilet problems and bugs. Then followed up with this email to the owner, "Attached is the video I told you I would send of the bugs crawling around the shower. I know you wanted as much feedback as possible when we talked on the phone earlier, so I will list everything we talked about and any additional thoughts below for your convenience and ease of reference: Problems/Issues: - The toilet stopped working after using it twice. - When dad put his legs under the covers to go to sleep, he screamed when he felt something ‘stab’ him in the foot. I looked through the covers and on the floor and didn’t see anything. - There was a medium sized beetle on my bed that made a loud clicking noise when I killed it. - There was no way to safely return the room key. The mailbox we were instructed to leave the key in was unlocked and accessible to be stolen. - Mold, dirt, and bugs were crawling in the shower. - One of the toilet paper holder post would not stay on the wall. - Many of the electrical outlets did not have cover plates. Recommendations: - Providing instructions in the rooms on how to easily get in touch with you or the inn keeper faster would be helpful. - Providing instructions in the rooms on expectations on leaving the key when checking out and not having access to the main house or the inn keeper to safety return a key. - Providing a safe way for guests to return room keys that is locked so guests are not liable for possibly stolen keys. We were extremely disappointed in everything that happened. Our expectations of having a great stay were diminished within the first hour of being there. Because the conditions of the room were so poor and we stayed only one day, please consider refunding our funds." Owner responded with, "Hi Christina I do apologize for the toilet trouble as soon as you let us know we fixed it it was an easy fix . I wish you would have mentioned your other concerns we could have moved you into the main house and gave you two rooms right next to each other . I am curious why you did not mention any of the other concerns immediately like you mentioned the toilet. We currently have guests in that room several days and they absolutely love the space . The best I could is two free nights in the Edgewood Manor the next time you come . I can give you two rooms if you need it as well . So two nights and two rooms . I hope that will suffice it’s worth more than what you currently paid ." I responded, "Good afternoon, When we talked on the phone, we did discuss the majority of the issues below. I highlighted them in yellow for your convenience. The additional problems or issues I listed were remembered when drafting this email to help you and your business. I am curious about how you had guests in that room for several days prior to the 8th. Thank you for your offer, but we would prefer to be reimbursed and do not want to stay at the Edgewood Manor again." Owner responded, "We would have gladly moved you if you had mentioned any of this to us while you were here .""
"Worst of the worst 1) No one there to greet at 3 pm saturday when I called I was given a door code and told key was on table 2) room was stuffy so I put on AC smelled like mold 3) drew a bath because the soaker tub looked amazing to find many bodily hairs from another floating 4)ask for a blow dryer via text and Andrews response was "NOPE" last and worst 5) bed bugs left at midnight to drive 2 hours home requested a refund and I was ignored then blocked Most unprofessional and rude customer service I have ever seen or been and I travel often STAY AWAY"
"How much do they charge in the mornings?"
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