West Boylston Pizza 69 Sterling Street, West Boylston, MA 01583

"I ordered from West Boylston Pizza on Saturday night for a delivery. While placing my order, the employee taking my order seemed confused by what I wanted. I ordered 3 items: a chicken Cesar salad with Cesar dressing, a chicken salad sandwich on a wrap with lettuce, onions, mayo, and provolone cheese, and an order of french fries. I explained what I wanted in detail and attributed the employee's confusion to it being a busy Saturday night for them. About 15 minutes after I initially placed my order, I received a call from the employee asking me to re-explain what I had ordered. Again, I did not think too much into this. When I received my food, every item was wrong, except for the french fries. The chicken Cesar salad had no chicken. The wrap that was delivered was a chicken Cesar wrap with no dressing. And I also received a chicken salad garden salad with no dressing. Not only was the order completely wrong, but I had also paid for an extra item which I did not order. I called the store to try to get the situation taken care of. The employee I spoke to was extremely apologetic and understanding, but said he could not do anything about it because he was not the owner, which makes perfect sense. He said that I should call back during the week when the owners are there. I called back today (Monday) to see if I could be refunded, at least for the extra salad that I did not order in the first place. I recently got off the phone with a different employee who informed me that they could not refund me, because I had paid cash for the order. I paid cash because I work for another local business and cash is usually preferred with smaller businesses, so they don't have to pay credit card transaction fees. The employee said the best they can do is offer me store credit but no type of refund, even for the extra food that I did not want nor did I eat. Normally, a store credit would not be the worst thing, but when a rather simple order is messed up so badly, the last thing I want to do is to try this particular pizza shop again especially when the only thing that was good about my order was the french fries. The one positive thing that I can say about West Boylston Pizza is that every employee I spoke to was polite, apologetic, and understanding. From what they told me, I never spoke to any actual owner. Perhaps if an owner was present and available at the store, some of this confusion and the mistakes could have been properly fixed. I will use my store credit but after that, I will never order from West Boylston Pizza again."

"Their pizza is delicious! Super friendly staff"

"I recently had the pleasure of dining at West Boylston House of Pizza, and I must say it was an absolutely fantastic experience from start to finish. This hidden gem exceeded all of my expectations and left me craving for more!"

"Thank you guys sooooo much for the pizza, gluten free!!! What a great take on that! It was amazing!!! As you can see, it was a hit!"

"Great place staff is always friendly and polite! I've never gotten a unsatisfactory item. Until today I have never tried the chicken fingers and I have to say they where awesome and definitely will get them again."