Domino's Pizza 1273 Memorial Drive, Chicopee, MA 01013

"If your drivers aren’t able to do a contactless delivery, it shouldn’t be an option on the app. This is the second time in a row I’ve had a horrible experience ordering delivery from this location. The new owner needs to learn how to run a business."

"DO NOT YHINK IT WON’T HAPPEN TO YOU. I’ve tried this place 3 times in the past few months thinking maybe it was just a bad night for them. Each time the order was over an hour late AND made wrong or missing items and sometimes getting a wrong item I didn’t even order. The last order was 2hrs late. I only live 10 minutes away. I had to call and ask where my order was. Once they finally answered the phone after about 10 minutes they just asked if I’d like to cancel or wait for the order to start cooking as they’re short staffed. They’ll send coupons to get you a free pizza as a reimbursement, but when you order that the next time it’ll also be wrong or late. This is a poorly run franchise location. I’m not sure what the issue is between management and employees. I wish we could select which location our orders came from in the future as this is not suitable for last minute dinner decisions."

"totally rude for no reason and got passive aggressive with me over something the app auto-filled out. essentially blamed me for them having to throw out food and said it’ll be “wasted”. thanks dude."

"Horrible and unprofessional conduct in the face of their screw up..... My partner and I had a horrible day today. We knew we needed to eat dinner, and just got back into town so we didn't have anything in the fridge. He ordered us some pizza and wings from this Dominos. We nibbled some of the pepperoni pizza first. Later, he went to have a slice of what was supposed to be the extra cheese pan pizza. Except it wasn't what we ordered. Instead it was a supreme. We are allergic to some of these ingredients. Even if we weren't, we shouldn't be expected to just accept an incorrect order item. As prompted by the customer service options in the app, he called the store since it said they would "make it right." Unless "make it right" means something different now, they failed at that to a spectacular level. They actually *yelled* at and talked down to my boyfriend, when all he wanted was his money back for the incorrect food and the delivery cost. He shouldn't have to foot the financial cost for someone's mess up in delivering the wrong food. And this supreme pizza must have belonged to someone, so they screwed up someone else's dinner too. Hopefully those folks were treated with more respect and dignity than my boyfriend was. Definitely disappointed in how they treated my boyfriend. I get that people probably try to "pull a fast one" to get free food, but we literally have the proof. There's an untouched supreme pizza that's going to the garbage tonight because of this and a receipt that clearly indicates it was supposed to be something else. Sorry we didn't open the second pizza early enough to realize *they* messed up....we were kinda occupied with trying to boost our spirits after an awful day and chose to eat the other pizza first. We all make mistakes. Take accountability and make it right."

"Don’t Even U Guys Order From This Dominos Ever I ordered Some Pasta From This Store I totally Specified I Don’t Want My Order Burn And These how They Delivered My Food I try To Contact The Store And The Manager Was Really Rude At Me She Even Hang Up the Phone on Me And She even Got Her Face To Tell Me To Don’t Ordered From Dominos No More If U Have Complain About Domino’s Food when I told Her These The 3rd time This Incident Happen to Me These is Why I always Said To don’t Burn My Food That I even Ordered from Different Dominos and They Never burn My Food Like in these Store Who’s she To Tell me where I can Spend my Money on Food This Is Why I work. I don’t think these person Can Still Working For Domino's Or Even Bee a Manager in another store to treat costumers Like She Treat Me Even I’m pregnant And This Food Was For My Children Not Only For Me. I didn’t even care it was only For Me and I Spend $55.00 dollars on something that I even throw away because my children and me didn’t want it. So I work all this week to loose my money. I think This Manager should even bee a manager."