Friendly Flowers Florist Rehoboth

"Absolutely the worst customer service EVER! I ordered what I thought would be a beautiful flower arrangement for my friend’s birthday ten days in advance. I was traveling home from overseas and when I landed, I texted her around 4:30pm to see if she received her flowers. She said no, so I emailed and then contacted them to inquire about it. I was told there was tons of traffic and the heat, so it would be another hour or so for her to receive her delivery. I wasn’t happy but I was cordial and asked if they were sure it would be delivered today. I then check my email and this is what they sent me - an email to find my order was never completed, a refund was issued and a nasty note with it… Here is the note: “When you were ignorant to service staff like you were on the phone. And you’re never going to order from me again. It showed that you were automatically going to be a problem so instead of wasting my time on my beautiful flowers to have you complain about. I canceled the order so you don’t have to worry about ordering from us ever again. In the future maybe you should take a good hard look at the world around and know that nothing is instant gratification, and things especially hand created things take time, and show some decency and respect instead of being rude and hanging up on someone.” And then he went on further to say: “ Congratulations you just prove my point of yourself entitled nasty attitude my florist is very well-known and respected, Enjoy your day and learn how to speak to people properly.” Btw, I was not rude in any way, I was literally calling from the plane and speaking calmly and just asking where the delivery was. He then went on and said “ And just an FYI I was in New York DC and in New Jersey so take your Jersey shore trash attitude someplace else I’m a higher class person than you’ll ever be. I have NEVER been so disrespected and spoken so rudely by any retailer let alone a florist who just couldn’t and wouldn’t fulfill his order. You are low class and everyone in DE should know how you treat customers. DO NOT ORDER from Bayberry Flowers"

"My husband has sent me flowers for Valentine's and Mother's Day 2 years in a row. My reviews are past due! I can tell you each and everytime I have received bouquets or arrangements from Bayberry -I have loved them. Josh the owner is the designer and his taste is eloquent! I am very happy with the flowers and customer service both 5 star. I have sent friends and family there and they have been delightfully surprised each time too. Some of them requesting custom orders that are difficult. Thanks so much Josh for sharing your talents with us! 5 star all the way!"

"Wow!! Josh at Bayberry Flowers created the most stunning, modern design of red roses! He went above and beyond my expectations! It arrived promptly for the surprise engaygement celebration of our son and his boyfriend, and they absolutely loved it!! Ordering by phone long distance was easy, and Josh knew exactly what I was looking for. His staff was friendly and helpful also! I highly recommend Josh and Bayberry Flowers for your floral and event planning needs, hands down!"

"The boutonniere was perfect and matched the bride's bouquet. I could not be happier with their customer service and their attention to detail. I will definitely be back to browse their shop and order my next arrangement. You guys are TERRIFIC!"

"Carl and the Bayberry team were a dream to work with on our Rehoboth Beach wedding. I was a long distance, hands-off bride bride who knew what I wanted, and I was able to convey the exact look and feel I was going for to Carl with just a few phone calls and emails, and one visit to the shop (which probably wasn't even necessary!). He knew the right questions to ask and had great vision. Our flowers were absolutely beautiful at the church and the reception. They made the pictures even more amazing. Carl worked directly with my wedding planner so I wasn't hung up on last minute details during wedding week. He also helped us incorporate a few floral tributes to my late mother-in-law who passed shortly before the wedding. We couldn't have been happier. Thanks Carl!"