Firestone Complete Auto Care 202 East Pulaski Highway, Elkton, MD 21921

"If only I could give them zero stars! $120 for a diagnostic, $148 just to refill the water line with ZERO information about what was wrong with the car because they couldn’t figure it out! Had to take the car down the street to Shamrock, who diagnosed what was wrong. They knew my sons were stranded out of town and had to get the car back to us in Virginia. They let them drive away with a blown head gasket and told them it was nothing wrong with the car!"

"I went there to replace all 4 tires. Few miles after I left there, the tire pressure light came on. They couldn't even ensure the tire pressure was adequate. I returned there and they didn't give a hoot and asked me to come back another time. I ended up inflating the tires myself but the light remained. Then I went to jiffy lube. They were more helpful. In addition, my car doesn't drive the same since I visited this place."

"We got all four tires replaced about a year ago. Recently, our back right tire developed a slow leak. We took it to Walmart, where we found out that our front two tires are basically bald, and the back right tire is covered in patches. We have never patched these tires. They’re new. Now we have to get them all replaced again. I’m contemplating legal action for being sold a used, patched up tire from Firestone when I purchased NEW tires from them. Is it because I’m a woman that they think I’m stupid?"

"I'm always satisfied with the service of Firestone in Middletown, DE. They appear to be honest and won't put or make up anything I don't need for my car. The personal Bill, Dan and the rest are respectful and friendly. Prices are for the most part very reasonable. Thanks for your service on 10/6."

"AN ABSOLUTE NIGHTMARE! I went in to get all 4 of my tires changed and an alignment done. Once everything was completed and I got my car back, I immediately noticed that my steering wheel was no longer centered after they completed the alignment. I returned back to Firestone within 5 minutes of leaving and Greg (the manager of duty at the time) said to me in a RUDE voice “Can I Help You?”. I explained him the issue and he kept saying that the “alignment is fine, I just looked at the print out on your workorder”. After I kept telling that its not fine, he said that it would be around 2 hours before they can look at my car again to see what the issue was. I then left and went to another Firestone where they ACTUALLY did their job and fixed the issue. They said the alignment was not done correctly at the first place and corrected the problem. The second issue with this place is that when they changed my tires, they left this nasty white grease or lube on all four tires and rims. They didn’t even clean off their mess!! Needless to say I will NEVER be going back to this location. The manager Chelsea, who was extremely empathetic, stated this is an “ongoing issue” with her employees. Something needs to be done about this."