Upper Bay Counseling & Support Services, Inc.

"Been tryna too set up an assessment for over a year never any openings no response from the other offices and very very dismissive and rude"

"there therapist got smart with me and was talking over me Shannon is the worst therapist ever she was always stressed out every time I seen her taking your problems out on me doesn't help not my fault that you can't keep a man happy"

"This is a toxic place to work. They are more about making money than being client centered. They don't pay enough for experience and education so they have high turnover and everyone is temporary which is horrible for clients. The ACT team is especially bad. Day program onsite is great."

"Doctor has been 1/2-1 hour late to all appointments. Was told I’d receive a call to schedule my second appointment. Never got a call and had the call the office myself. After my second appointment there was a mixup with my medication and the error was Made by upper bay. My most recent appointment was supposed to be tomorrow but it was canceled. I didn’t call and cancel my appointment. No one called to tell me my appointment was canceled or called me to reschedule my appointment. The doctor gave me enough medicine to last until tomorrow morning. The doctor is not in the office and I called upper bay several times today and spoke to several people and got no help. When I spoke to the med person who was at the Booth Street office today she told me that she couldn’t guarantee that I will get a refill tomorrow but she would ASK the doctor to give me a refill. I told her how dangerous it is for someone with mental health to not take their medicine she told me just to think positive. I’m outraged that she would even say something like that. The last time I went without my medication I became suicidal and ended up on a 72 hour hold at the hospital but it’s like they don’t even care. Once I receive my refill and or have an appointment with the doctor it will be my last. I would never recommend upper bay to anybody. If I could give them zero stars I would."