ChristianaCare-GoHealth Urgent Care

"if your child’s pediatrician isn’t available, just go to the ER. i’ve always hated this place but my son had a high fever and needed to be seen, they always act like they don’t care and say everything is viral… one of the staff barely took his temp, told me there was no fever (which is why we were there) i literally had to ask her to retake his temp and it was 101.4… they tested him for flu A&B and told me i would get a call with results, but because covid and strep came back negative they could only send over tylenol (bc i asked for it) fine whatever. Thank god his pediatrician was l the next day, retested him for everything and they were able to tell me he tested positive for Flu A in a very quick manner. There’s been many times in the past where testing wasn’t thoroughly done and ended up extremely sick from going without needed medication."

"Went last night and was diagnosed with the flu. Meds were sent to the pharmacy quick and the staff was by far the nicest people. So caring and made sure I was ok as I almost passed out in their waiting area. I will be forever returning here bc of their amazing staff. Thank you for taking such great care of me. From a nurse herself, your care and compassion does not go unnoticed."

"I’ve been here a few times with my kids. The staff is very nice but Doctors always get the diagnosis wrong. The last time we were there, my daughter complained about throat pain and had a fever. They did a strep test and said it was negative. A week later I get a call from them saying her test came back positive and they we’re going to call in an antibiotic! A Week later! It’s ridiculous. If their pediatrician isn’t available, I just take them straight to the emergency room because this place is a waste of time and money."

"I went in for a sick visit my care was great from the MA to the PA. At the front desk they asked for my debit card which I thought was being used to collect my $35 copay it wasn’t. Instead I got notification in my email that I agreed to allow up to $250 to be taken off my card. Today I get an email stating $35 would come off my card on Monday. Luckily Maria in billing helped with this issue. PLEASE STOP DOING THIS WITHOUT TELLING PEOPLE THIS IS BAD PRACTICE AND NOT NEEDED FOR PEOPLE WHO HAVE NO DEDUCTIBLE AND DONT HAVE ANY TEST OR SWABS DONE DURING THEIR VISIT"

"Took my son here for suspected swimmers ear infection. This is the first time we have been since the renovation. The lady at the front desk was very unhelpful, slow and rude, blaming her computer. Took us over 15 mins to get checked in. My son crying the whole time in pain even taking Advil prior. We watched other people show up and go to the other desk. They got checked in right away. We finally get into the room and it’s unsanitary. What looks like blood wrappers on the floor. Two people looked right at it and did not attempt to clean it or acknowledge it. My son ended up having middle and inner ear infections. After our experience and care received we won’t be back. I’ll drive my kids to AI instead."