AAA Mid-Atlantic

"Been a member since 2000, needed service yesterday with a flat tire. Took 3 hours to get to us! Immediately canceled membership. Not worth it."

"Failed to get a tow, 2 consecutive days. I've been a AAA member over 30 years and this was the the worst service ever."

"Easy to pay become a membership, hard and waste a lot time to get any service from them! I travel a lot and been a member for more than two years, never had a call that easily solved my problems. Every time has different problems from dispatch or driver or pay extra for tolls when I need a tow! (Which DE premier members don’t need to pay toll by their policy). And I just waste my whole weekend for a free battery benefit and still didn’t get the battery! Lots of troubles! I can write a book to list how many troubles you will meet when you need their services! Just cancelled my membership renewal, I am tired with AAA! Thanks!"

"This is for Triple AAA members in general. I purchased a battery through Triple AAA, and was quoted a price $30 higher when the service technician responded. He said that the difficulty of installing the battery was the reason for the upcharge. I told him NO!!!!! Leave the battery and I would install it myself. It took less than 5 minutes. BUYERS BEWARE. The price for the battery was reasonable, but the upcharge for install was ridiculous. If installing batteries is part of your regular duties, why would it be so difficult for anyone to install a battery."

"I've had AAA Midatlantic insurance for years and have been a AAA member since 1989. My agent is recently no longer with the company. I called Customer Service who informed me that, if I wish to have a specific agent for my policy, I have to go into a AAA office and fill out a paper form to have a specific agent assigned to me. I submit the paper form at the office and wait for them to get back to me, no timetable is given for the response. My other option is to call an 800 number and speak to whomever answers the call. Never had an issue with AAA. They have an app, everything is done online, including automatic billing for insurance payments, electronic proof of insurance forms. But, really, AAA? Go to a physical office and fill out a paper request form just to have a point of contact for my insurance policy? In 2023? Such a bad customer service process. You should fix that"