Capitol Cleaners

"Capitol Cleaners has a contract with the state. I’ve been getting my uniforms cleaned for 18 years and in the Smyrna DE location I encountered an unprofessional manager. She flipped out and had a tantrum over me not having my receipt. She was speaking loud, she tossed the book on the counter with an attitude to show me that she was being inconvenienced. Her tone was condescending as she fussed at me in front of another customer, advising me of the company policy that “I must have a receipt.“ When she found the items she ignorantly asked me for my number. I’m not your child. You have to watch how you talk to people. When I advised that I also had personal items that I was picking up she acted out in the same way again. I politely answered all of her questions again and verified my phone number. She was loud and unprofessional. After I paid my $26 I politely told her that I’ve forgotten receipts before and never been treated like this. Her response was, she’s the manager and that’s why the prior employees are gone. I let her know that I’ve been to multiple locations in my 18 years of employment with the state and I’ve never had an incident like this. I’ve never encountered a rude person at any of the Capitol Cleaners locations in 18 years until today. I will be following up with her chain of command. She’s unprofessional, grouchy, and has no customer service skills at all. If you don’t like or enjoy your job, don’t take it out on the customers!"

"I use this business regularly due to a contract with the state but not this location so much. The middle aged, short red haired lady should be reeducated regarding basic politeness. While dropping off i was asked when i’d like them back and i said i wasn’t in any rush. However, she insisted i pick. While i was taking a moment to consider my schedule and when id be available to pick up. she said “hurry up” and moments later said “ok, thursday”and “ i dont have time for this”. Im sure there are plenty of people that need a job with the current state of the economy especially people that are willing to do a much better job than the service i received today. If you’re in need of dry cleaning and have a choice, i recommend A1 cleaners even though they are more pricey you dont have to deal with unwarranted attitude."

"The worse around been back a total of six times for stains on 3 shirts! The stains got bigger since they were dropped off then gave back to me with stains on them! Drive home for the second time to find this bring them back again! Pick up once again still have the original stain on a shirt and has a note best we can do? No refund no apology nothing but an attitude from lady working there as if not her problem and gives me a number and tells me I have to go to a different location to talk to supervisor but have to wait till Monday! So 3 weeks since original drop off and got the shirts back the same way! Save your money $5.85 a shirt yea right I'll be going somewhere else! Worse service ever!!!"

"Even though they charged twice as much as everyone else and took far longer, they assured me they would do a good job cleaning my comforter. It had no stains, just was dirty from use. After 2 weeks, I went to pick it up to find they didn't even get the dirt out. I spoke to them about it, and even the manager didn't care, and said they couldn't get it out. So...a dry cleaner who can't even get regular dirt out?? AND they charge more and take longer. Score."

"I check Google for reviews on most places I go and found all reviews for dry cleaners were negative ones for the Dover area. I wanted to change this. Capital Cleaners is a small dry cleaners with a very friendly staff. They helped me with my suits and shirts reviewing them with an expert eye telling me issues they saw and promised to do there best to correct them. In my case despite there promise of 24 hour turn around they promised to take there time and do there best to correct the issue to one of my shirts which I especially liked. I didn't feel like I was being used or was just a number which I think is something special. Something to note though. Google has there URL wrong. That capital cleaners of the URL is one up in OHIO and the coupons they off are not valid in Dover. If you see a swirl in the title it isn't the website for this Dover location."