Carl King Energy Services 1400 East Lebanon Road, Dover, DE 19901

"I have delt with Griffith Energy (Carl King) for about 9 years now. I had representation for my Mom to make the calls for fuel, service, etc. and now for myself. The techs have always been 100% wonderful. One gentleman has been coming for years. Eric John always friendly, always with a smile, puts up with all my questions about what’s that? Or what does that do? Etc, always very clean. He is genuinely like Family. Mom always gave him a hug. I highly recommend him and Carl King."

"My ordeal continues...after they failed me and I decided to cancel my account, I called the office and asked Cindy, the receptionist who answered my call to tell me if I would incur any fees for canceling, she said NO. I asked multiple times to check if there was anything I would have to pay if I canceled at that moment, she always said no. Three month later I get a bill for $399 for canceling before my contract ended. I had an account with them for 40 days, and according to a later call, I was told that after 30 days if you cancel for ANY reason, you will be billed $399. I told Karen what Cindy had said about canceling, she said Cindy was not the appropriate employee to tell me about cancelation fees. I asked if this amount could be reduced, and a month later I still get no answer, just a new bill for $410 for added late fees. Unbelievable! Please look for other companies, Carl King energy services will try to rip you off!"

"I recently purchased my property. at the end of December 2022 I called the number on the propane tank to get information regarding the process of refilling it. A very rude Cindy explained that the previous owner had an auto-refill account, which waived the fee for the tank inspections. I accepted to follow the same type of account and asked her to schedule me for for a refill. It is February no one had come, I called again to inquire about when I should expect the tank to get refilled & was told it needed to get inspected first. The inspection guy comes two days after my call, somehow I missed his knock on the front door, so he just decided to shut the gas off, lock the tank and leave without a call or another try at the door. I realized something was wrong when I try to make breakfast for my kids, so I call the company & again rude Cindy explains what just happened. I asked why I didnt receive a heads up call to know he was coming, and she stated "we don't do that". I asked why I was not given a time frame of when to expect him, and she said "we told you he'd be there after 8am". She then proceeded to say they could not come back to inspect the tank until the next day. I explained I have little kids that need to eat and she just said "well, I dont know what to tell you, he cannot get back out there until tomorrow" and just hung up. I called again to cancel my account and asked for them to pick up their tank so I can get another installed. How do you schedule house visits without giving a timeframe of when to expect the person to arrive? How can your employees just show up without a heads up call? How can you leave a house with kids without utilities needed for cooking? 100% do not recommend this company. Shop around instead, oil prices were lower at other companies too."

"This place has become a joke. They took our pipe off the heat tank and filled it up. It had a lock on for a reason. We didn’t ask for a refill our bill was through the roof. They were coming to put in 5 gallons when we didn’t need it. Then recently they wouldn’t come fill our propane because we had a 200 dollar balance. We have 5 percent left and said they’d be here this week? No we need it today. Yet it was up to around 2000 from all the heating oil refills we didn’t need. they kept coming and refilling stuff every other week when the balance was that high? Makes no sense."

"I am a new home owner and I always do my homework when it comes to Any type of service for my home.. Well at this time I can say that my first call to Griffith Energy was professional and productive. The Tech Daniel came out to evaluate my Oil Tank System. I thought he was professional and honest! I knew what needed to be done and then my appointment was scheduled for the work to be performed. I was pleasantly surprised at the Cost and also the promptness of the Techs.. They came out Dec. 24th = Christmas Eve...And what a Christmas Gift... You just may have a New Customer... Have A Very Happy New Year 2020... Griffith Energy!!!"