Martin Honda Service 1364 Marrows Road, Newark, DE 19711

"Called to have my vehicle serviced for spark plus and a transmission fluid change as well as a full detail. I was told my vehicle would have to be sent over to the body shop. After the service was done my car was dropped off at the body shop with no information given as to what the vehicle was there for. So here I am day 4 with no car and I’m still waiting for someone to reach out to me about what the car needs before they work on it. Even though all of that was set up DURING me making my appointment. If you get you car worked on and then cleaned. Schedule 2 different appointments yourself. Don’t rely on them actually doing their job like I did. Cause now I’m about to go on 5 days without a car. For a simple spark plug change and full detail. (Apparently my car doesn’t need the transmission fluid changed at this time)"

"Every person at Martin Honda Servicing are professional with a cordial attitude That why they will remain my only servicing center. Damar Westley, was my advisor this time, a true ASSET to the Martin Honda name, he was detailed, professional and very enthusiastic while helping me. He truly works for one to be happy and satisfied with the service . I can see them moving him into sales , but until then I will always look for him when I come for service."

"They took care of my certified 2019 odyssey. Nothing out of pocket because issues were covered under warranty. Provided loaner car and great customer service. Alex h. Great service advisor"

"So they have had my car since before Halloween. Almost a month now. I have a new 23 honda civic ex. Bought it with 7 miles on it. Since day 1, there was vibrating in the dash I thought was normal. As I drove it a while it just got worse. I've drove up here 4 times from New jersey now to address this issue because they can't seem to fix it. Also the paint was chipping on the hood which they said was my fault. Why would I chip my hood? None the less they did fix the chipped paint by repainting the hood. But the vibrating in the dash continues to happen. For a while they seemed to be fixated on the noise coming from the trunk until I made them sit in the car with me and drive it in the parking lot for them to hear it. Each time I bring it in there is more noticeable wear on my car from the beeping when sitting down is very staticy now which never happened before and a smudge or mark on the windshield that wasn't there prior which I can not get off. They are doing this all for free, which they should since the car was brand new and only 6 months old when I brought it in to begin with. But as more issues are appearing after each drop off. I'm am becoming really frustrated as a good way to put it. They are being very nice which is why I'm giving them 2 stars and giving me a loaner finally but my car should not be here to begin with for all these issues. I have taken very good care of my car from washing with distilled water and micro fiber cloth to dusting and vacuuming the interior every other week. And driving it very cautiously so these issues were not from me."

"Arrived at 9:45 on a Monday, pulled into the Express service lane in the garage. Was greeted professionally by a gentleman who had taken my keys and directed me into a service advisor. Service advisor was quick and proficient. Was informed about an hour wait. Sat in the waiting area, descent size room with A high top table that offered USB and outlets for charging. There are also vending machines on available for snacks and beverages. Complimentary water and coffee on hand. Service advisor came to locate me to inform they found an issue with my car, I said to hold off, was not forced that it need to be done today. Went to the cashier and paid. Only reason for the 4 stars is the length of time it took. I was told an “about” an hour, took close to an hour and a half. Other than that, everything was great. Please see my photos !"