Gap Factory

"My cashier today was an older lady. I had multiple coupons today with different discounts from GAP / Tanger and wanted to see if I could apply some to my purchases. The cashier from the beginning until the end spoke in a very condescending manner with me and my husband. She refused to enter any coupon codes in the system to even try when I requested her to simply try them and let me know if they don't work. She randomly applied a 15% off coupon on just one item without even taking the code from us. It sounded like she considered us intellectually incapable of understanding things. She did not take the time to explain to us why she wasn't willing to even try the coupons I had. She spoke very loudly throughout, almost yelling at us - it got extremely embarrassing and uncomfortable for us to even be there where other customers were looking at us. We paid the money and left."

"Wide selection with great sales. Staff is always helpful and pleasant."

"Found some baby boy clothes in an emergency situation. Customer service was great and I was in and out!"

"They had everything I was looking for. Easy in easy out"

"Great customer service! Great variety and selection! Plus size friendly! Clean, neat, organized, and beautifully decorated store! This is not my first go around with experiencing the GAP's quality and customer service. This time, I decided to write a review to document my experience. On Friday, September 2, 2022, I called the store to ask them if they had the items I was looking for. The customer service began before I even arrived at the store. Both of the associates that I spoke to provided great customer service over the phone. I drove all the way from Dover, DE in HEAVY traffic (1.25 hours). It was definitely worth the drive. As soon as I entered the store, my mother and I were greeted by two store associates who were busy checking out customers. I acknowledged them back and let them know that I was the customer who called twice. They smiled and directed me toward the items that I called about. As a black male, it was an honor to be treated with such dignity and respect both over the phone and in the store's physical location. Not only did they have enough of what I was looking for, but they also had items that I did not even see on the website. I even found and purchased children's clothing for my great-nephew. While in the store, an associate with red hair pulled some sizes off of the rack for me. While in the back fitting room trying on items, an associate attending that area, reminded me to give my clothing item a squat. From front to back, from beginning to end, the team that worked Friday afternoon on September 2, 2022, provided complete 100% customer satisfaction. I did not expect to spend as much as I did, but with so much variety, so much selection, such great customer service, and such great prices I came out with a win (two big bags and two small bags full of clothing). Prior to this experience, about three months ago, once again, I called down to the store to ask about a nice sweat suit that I saw online. The store had it in my size! I asked them to hold it for me, I drove down, and it was waiting for me at the front counter. Turns out they had it in another color I highly recommend shopping at this store at the Tanger Outlets in Rehoboth Beach or the store up in Chadds Ford, Pennsylvania. You will not be sorry!"