CVS 1016 South Salisbury Boulevard, Salisbury, MD 21801

"I will never go back to this place, terrible customer service experience! I've been having issues getting my son's medication for months now. Recently changed to the this pharmacy because it was listed as a participant with my insurance on the MD Health Connection site. I just want to preface the what follows with the fact that I struggle with a variety of mental health issues and am a somewhat functional shut-in and for me to leave my apartment is a big deal. So their robo-caller has been calling me daily over the holiday break, I finally manage to drive across town to pick it up and when I get there, I'm told they don't participate with my insurance! Well WHY IN THE HELL COULD THEY NOT TELL ME THAT BFOREHAND instead of having their robo-caller harassing me for the past few days?!?!?!? I don't expect someone to personally call everyone but certainly if there is a problem with their insurance! Who has that kinda money to pay for a prescription outright? I've been out of work for several months and don't have the $200 to pay out of pocket! So out of touch! They didn't offer me GoodRx or try to work with me at all. Then as I stormed off the girl at the counter snidely said "have a nice day"! Why in the hell do people with no compassion or empathy go into customer-facing jobs and why the hell do companies keep hiring them?!?!??!?"

"The staff at the pharmacy are all very kind. There have been minor hiccups with medication refills but they are always fixed quickly. Every pharmacy I have used had errors but these are rare at this location & staff is apologetic. The issues stem from my insurance company and not the employees here."

"The pharmacy is super slow, the lines are always long. The staff has no sense of urgency when it come to customer service. It take almost a week to refill my prescription. This need to get better or I'm transferring to another pharmacy."

"DO NOT drop off film or film cameras here. In June I dropped off one 32mm film cartridge and they said it would take 3-8 weeks while their site says 3-10 days? So I waited for a call for weeks. Eventually on the 8th week I decided to give them a call. They had the film, when I picked the film up I saw that it was ready three days after drop off. So I had waited an extra 7 weeks because they didn’t give me a call. I decided to give them an another chance, I dropped film off last week (2 cartridges). I went Friday to pick it up and they only had one cartridge done. I realized this after I left so I gave a call. They denied ever having my film because they didn’t “log it”, despite me having half the film in my hand. The manager on the phone was really rude. I will no longer Take Film here."

"The usual pharmacist is out due to having a baby so I was told by the store manager. Store manager was unhelpful. I just had a total hysterectomy this past Friday and the hospital sent over my prescriptions Saturday morning when they released me I went to get the meds 2.5 hrs later and meds were not ready, I was told they would expedite my order, pick up in 30 minutes. Tried to get my meds Sunday morning and they were still not ready. I called home office, pharmacist told home office she may or may not have ready today. I drove over there, then was told med safe for this medicine did not open til 2. I said I would be back at 2. I showed up at 2, pharmacist was rude and uncaring about my pain but I finally got my meds. Unpassionate, uncaring, rude, I hope this person loses thier job if she was the regular pharmacist there I could tell you this, they would no longer be my pharmacy. Unbelievable . But I certainly hope this comes back to her in ten fold. I hope she has a major surgery and be in severe pain and have someone like herself rude uncaring and could care less if she gets her meds or not, so then she will realize what it's like to be in severe pain and have to wait 2 days before getting her meds. She needs to find another job because she doesn't belong with the one she has."