PetSmart 800 Hatton Drive, Glen Mills, PA 19342

"I love this location it's on my way to work. Granted the fish section always gets my bank account."

"Thank you Pet Smart Glen Mills!!! After years of having our Ginger seen there, our new rescue, Sheba, had her 1st Paw de Cure today. It was a great experience for her. Shout out to the great grooming staff, ESPECIALLY Courtney!!!"

"I recently took my puppy to PetSmart for grooming, and unfortunately, it turned into a distressing ordeal. During the grooming session, my puppy was wounded, and they had to rush her to a vet emergency. At the vet, they downplayed the injury, likening it to a tiny paper cut and even advised me not to come. When I eventually went to the vet hospital, I was shocked to discover that my puppy had been left there with significant bleeding. We had to stay until 3 am, and she needed numerous stitches. What was most disheartening was the lack of communication and empathy from PetSmart. They didn't bother to call or check on my puppy's well-being. Initially, PetSmart informed the hospital that they would cover the expenses, but they failed to leave a down payment or any card on file. Consequently, I had to pay out of my own pocket. I had high hopes for some form of follow-up, but no such effort was made. The hospital struggled to contact PetSmart to collect the final bill, with excuses like the manager being busy on Zoom calls. What's even more concerning is that I later discovered that similar situations had happened to many of my neighbors and friends. It's disheartening that PetSmart appears to prioritize profit over the safety and well-being of our beloved pets. I expected better customer service and responsibility from such a well-known pet care provider."

"I was visiting family in the area for 2 weeks. I brought my 'infant' 14 week kitty with me and decided she needed more toys. I would have given a much higher rating but on this particular day, the manager was extremely rude, as well as the cashier. The manager was a bit perturbed because I was taking pictures in the store. The store was clean and well organized, but one of the associates alerted him that I was taking photos. He followed me throughout the store before confronting me. I advised him I do Google reviews. When I checked out, the manager and associate that was bothered by my photography, were near the register watching closely. I had a return for an item that was missing a piece. The cashier said "It was missing a piece and you bought it anyways? Why?" Ummm, had I known it was missing a piece no I would not have purchased it. I thought about returning the item and just putting all my other items back and make my purchases at the PetSmart in Myrtle Beach, but it was my last day there and I was leaving early because of Hurricane Dorian. I will be visiting again soon, and I will NEVER shop at this PetSmart."