CVS

"This place used to be a good pharmacy but in the last year it’s gone downhill. I haven’t had a single prescription filled in the last 12 months for our family that didn’t require me to ask a doctor/pediatrician/specialist/ER doctor to send the prescription back over because this pharmacy “never got it.” There’s a common denominator here. I have had so many prescription orders magically come in while I’ve been at the pharmacy counter inside. I have had the manager lie to me on multiple occasions about how long it’d take for an item to be ready (e.g. she’ll say it will be ready in 30 minutes, I show up 90 minutes later sick kids in tow and lo and behind she needs another 30 minutes). Don’t waste your time and go to a different pharmacy. Dishonest, constantly short staffed, and disorganized. Not what you want in a pharmacy."

"Don’t mind me. I’ve just been sitting on hold for an hour. Never came to the phone or anything. While I’m sitting here literally dying. Trying to figure out if I need to drive an hour away to the ONLY CVS within an hours distance that MAY have what I need. If really rather not drive for nothing to only find out they actually don’t have what I need. They need better employees. They obviously are so busy that they can’t come to the phone to at least verify if they have it."

"My mom and I just left this CVS. We had over-the-counter merchandise to fulfill our 2023 card balance. We had $150 to spend. Our over-the-counter cards has an application that confirms whether the over-the-counter products are eligible. We took an hour out of our evening to gather our products. We waited for 10 minutes, for a cashier to come to the counter. She was obviously doing some stock work but all she needed to say that she would be with us shortly rather that not acknowledging us. She came up to the counter did not even say hello or thanks for waiting. Lastly she rang up all our items and out of 15 items only three came up eligible and she told us that there is nothing wrong with her computer and that we need to call our insurance company. Meanwhile, we buy these items eg A&D ointment, allergy medicine, band Aids Etc. all The time at CVS’s with our card. Never did she once apologize, said this is not CVS’s problem, and she was the manager so there was no one else to talk to. Her mother happened to be there and scolded us for the way we addressed her. We did not raise our voices nor did we speak to her harshly. We were just trying to explain that we buy these items all the time at other CVS’s. We are considering dropping our CVS monthly membership and using Rite Aid. This young lady was very rude and I hope someone teaches her some manners and how to be a leader. By the way, this is the first time I’ve ever written a negative review of any business. We went to another CVS this morning in Wayne and all of our items were covered and excepted. Guess the manager was incorrect there must’ve been a system issue last night."

"At the Hatton Drive location …. Ugh I said in front of my young daughter after getting our vaccinations that it’s Never a good idea to drink from a friend’s straw that viruses spread that way. The pharmacist made eye contact with us and says I am in college we all do it we all share straws with friends I do the same thing and smiles …. Ugh so my kid said seeee mom she does it and it she is a pharmacist…. Thanks for nothing …. Now my kid did say she would listen and not allow a friend to try her Starbucks drink or drinks from school but it would have been nice for her to say yes you can get sick that way or say nothing :( in reply"

"Pharmacists & staff are always kind and helpful to me. My medications are always filled promptly and they take the time to answer my questions and even come behind the counter to help me find things. Staff in the store are always pleasant too."