Healing Hands Massage Therapy 16 Main Street, Durham, CT 06422

"Jen was excellent! She worked out all my knots and it was by far the best massage I have ever had. I highly recommend her and will definitely be going back."

"No response whatsoever for weeks now after multiple attempts to contact"

"So I got two groupon vouchers for Jennifer's massage parlor on Thursday. I tried calling to get an appointment that day. It was a little late, and I understood that I got the voicemail. The next day however, it kept going to voicemail again. I called several times because I really wanted to get an appointment for the weekend. The website looks legit, but isn't up because it hasn't been paid for. The hours are listed, it clearly says she is open on Fridays from 9-2 and Saturday from 9-5. After thinking about it, I decided I would go early Saturday morning to the office to see if I can get an appointment in person. I walk in to the office at about 9:30 and it's actually just a chiropractor's office that I'm assuming gets shared with healing hands. There are office hours listed, none on the weekend. Let me be clear. There is no one around. So obviously I call out. No response. I step outside to see the banner to make sure I'm in the right place. Go back inside and yell again because I drove 30 minutes to get there. She comes out one of the rooms. I say that I need to make an appointment with healing hands, and she dismisses me by saying "I'm with a client right now, I can't help you with that for another hour" and the reason she wasn't picking up the phone was because one of her family members was getting surgery. I suggested leaving my number for a callback, which she didn't even suggest. I walk away disparaged and disappointed. I get home and I get a phone call. She starts out saying that it's rude for me to come into her office and yell out because it is distracting. And she doesn't have any openings for the weekend until March. She said she jumped into her first client this morning, instead of checking her voicemails. Really? What was I supposed to do? There were no signs up and no receptionist. I don't get it. This is your office. It's not like I didn't try to call. So I cancelled both my groupons. I have never been treated this way. I don't get why I didn't get a call back. I understand that she had an extenuating circumstance, but change your voicemail message to reflect that. Or pay for your website and put that you won't be available! Put a sign up on your office, have a pen and paper out of for leaving notes if you don't want people to call out. I apologized over the phone for my behavior, and I was made to feel like I did something wrong. I am just appalled at what happened. I hope anyone hoping to go to her understands what will happen when they try to get an appointment or stop by in the office."