CrossPoint Clinical Services, Inc. 117 Park Avenue, West Springfield, MA 01089

"So I have been looking for a therapist for some time, reached out to a specific one on a therapy website, one that I felt would best be able to help with my issues. I had no problem waiting when she explained there was a waitlist. I filled out the form, and was waiting for the intake coordinator to reach out to take my insurance information. I received a missed call from her instead saying that she was essentially giving my referral to another therapist from this practice. I understand if schedules get busy or if something is more inconvenient a different way, but I don't want to be pushed off to someone who I did not approach in the first place. I'd had an appointment practically set already. And I haven't been able to reach them through their phone line to discuss what's going on. Unfortunately, I don't think I can pursue services here."

"My husband and I see Tracy Jones and just love her! She has been a tremendous blessing helping us refine our communication skills and setting boundaries. She is flexible with our scheduling, non-judgmental, and has given us great word pictures to help us understand the concepts we are learning. I highly recommend her and this agency!"

"God bless all of the hardworking therapist and office employees at this office! I have been blessed to have Rondey Allen as my therapist for the past couple of years. He is very professional and makes sure that he accommodates me as my schedule can be very hectic. This is in environment where you can feel like yourself with no judgement while also incorporating your spiritual health. Thank you Crosspoint for your awesome work and dedication!"

"I would give zero stars if I had the chance had an appointment with Rondey Allen and the man never showed up. He didn’t even bother to call to cancel or reschedule the appointment. Completely unprofessional. Might I add that we called his office number and the cross point office number where no one answered. Would not recommend this practice!"

"I have received excellent counseling services from caring, compassionate, well-trained therapists, with a Christian-focus here. I have been able to get appointments that work well with my busy schedule - nights and Saturdays, included!"