Sullivan Automotive

"Technicians don't seen very knowledge. Having purchased a 65k Ram in 2022 from another dealership I decided to use Sullivan for any warranty issues because it is closer for me and I purchased my Honda from them. I was told my front right shock having gouges in it from road debris was common and sometimes they squeak going over bumps not to worry about it. It is extremely frustrating knowing my truck was not only expensive and has only 21,000 miles on it and I have to listen to my front end squeak every time I pull into work. It seems as though the easy route for inexperienced technicians is to just give a lame excuse and send the customer out the door hoping the 3/36 warranty is up soon. I blame that on management. I have no problem working on any of my other vehicles at home as mechanic work is basic knowledge but I shouldn't have to do anything to my new truck that should not have any issues already to begin with. It is unfortunate because my salesman at Honda next door is a great guy and I will most likely not return when that lease is up."

"My husband and I had a HORRIBLE experience with this dealership. We purchased a 2015 GMC ARCADIA from them and approximately 6 months later the truck started driving weird. We took it to another GMC dealer, they said there is metal shavings inside of the transmission, and it was going to cost us $7500 to replace the transmission. We asked the salesperson if the vehicle had any engine, transmission or serious issues and he said NO. I’m so upset that we trusted that dealership and took their word. I called a few times and never received a call back. We are now stuck with a unsafe vehicle that we are paying a car note on and now we have to replace the transmission."

"My vehicle went in for warranty repair. Took two week and upon picking it up I found issues. The service writer was to call me to schedule a fix, didn't get a call, stopped in and stated they will call me and they can't do anything right now. Well never got a call."

"Bought my new dodge ram from Mike. Everyone at the dealership I interacted with was nothing but professional and helpful. I will definitely be returning to service the truck with them! Cannot recommend this dealer enough."

"Had been looking to upgrade my Jeep(Limited) for some time(High Altitude or SRT) and the team at Sullivan was very professional. Scheduled some time to have my car appraised as well as look at some options. To my surprise when I arrived the 2 cars I had mentioned were already parked out front for me to look at. I was not rushed or pressured and took my time looking at the 2. When I was ready I stepped into the office and was greeted by Mike who was great through the whole process. He answered all my questions in a timely manner and did not BS if he did not have an immediate answer. Took the car I was most interested in for a Test Drive and i was very happy so we proceed with the trade process and it was all very smooth! the entire team handled their part without any issues. I scheduled pick up a week later and have now had my new 2019 Jeep Grand Cherokee High Altitude(5.7 Hemi) for 2 weeks. I look forward to continuing doing business with Sullivan Auto!!! Thank you again, Mike and your team for taking care of me!"