Advance Auto Parts

"I tried to return my old battery that I was charged $5.xx for core when I was buying it and I just want my core money back with returning this emptied battery, but they refused to give my money back because I don't have receipt. Their system sucks by looking up with phone numbers only, that doesn't show your purchases, no other way of finding your purchases like other merchants with like emails, CC, name etc. They know it is their battery since no one else sells that brand, they know I am their customer, they know I didn't steal that battery but they were looking for an excuse to keep that cheap $5.00 core money. There were only 2 kids at entire store, one doesn't even welcome you, she makes you feel like you came to a night club by her appearance and her talking way. I asked to speak to a manager but they said no manager there, they were the only 2 workers there. It is a joke store. The date of visit was 8/21/23 around 6pm if corp wants to investigate. You spend million dollars in ads and promotions to gain customer but you loose a customer just for $5.00 because he doesn't have receipt and you know it is your product, and you know you charge for core for any battery to everybody. I ll definitely go somewhere else next time !"

"Awesome store!!! Placed an online order in the parking lot. Walked inside 3 minutes later it was allset. Just great and friendly employees that work there."

"I did not like the treatment of the man who attended me to check the battery. I didn't even see any intention in wanting to sell me the battery. The store manager sent another man to check my battery, when we left the store he told me that he didn't know and that he had to deal with the car through the computer. I've been to that store, and I've seen that same employee changing batteries in other cars. Do they not serve Hispanics?"

"The store manager, Kirby, was extremely helpful and polite. Very knowledgeable too. The store is well kept and clean. This store also has more options for various products compared to other auto stores I have been in. Highly recommend."

"I stopped in to get new wiper blades for my car. Destiny cheerfully greeted me and was extremely helpful. She helped me pick out the right blades and also installed them for me. It was an extremely pleasant customer service experience. I will definitely return."