The Whale Tea 40 Wilbur Cross Way, Mansfield, CT 06268

"So annoyed that once again, for the second time, I came after 9 and they said they’re already closed. But their business says 9:30. It is extremely disappointing. We live 30 minutes away and drive all the way here. But they don’t care. Just want to leave early. If it says 9 now it’s because I suggested the change."

"Easily the worst bubble tea I’ve ever had. The boba was basically a pile of slime with a strange chemical taste. The tapioca balls were mostly dissolved / drowning in this brown slime. How this place is still in business serving a product like this is beyond me."

"Extremely Disappointed – A Taroless Taro Fresh Milk Tea I had the most frustrating experience at this tea shop today, and I can't help but share my utter disappointment. I ordered their taro fresh milk tea, a drink I've enjoyed here before, but this time was a complete letdown. To put it bluntly, it felt like I was sipping on plain milk with a hint of something that barely resembled taro. The taro was so lacking that it made me question whether it was forgotten or intentionally skimped on. When I went back to ask the cashier about the missing taro, they shockingly pointed to the tiny, almost invisible white residue clinging to the cup's inner wall and claimed that was taro. To say that I was taken aback would be an understatement; I couldn't see it, taste it, or even fathom that this was the same taro fresh milk tea I had enjoyed previously. Comparing this experience to my past visits, it's evident that the quantity and quality of taro used have significantly diminished. I regularly indulge in taro fresh milk tea from various places, and it's disheartening that this particular store has chosen to compromise on what used to be a delightful drink. I wanted to enjoy a rich, creamy, and taro-infused beverage, but what I received was a far cry from it. I sincerely hope the management takes customer feedback seriously and addresses this issue because it's unacceptable to serve such subpar drinks. In conclusion, I won't be returning to this establishment for my taro fresh milk tea, and I strongly discourage anyone seeking a true taro experience from doing so either. It's not just about the cost; it's about delivering what's promised to customers. My disappointment couldn't be more profound."

"Really cute inside and good tea, I would definitely go back. Lost a star because they barely used any matcha powder & we ordered online but they never clicked ready… we had been waiting a while and just went in and it had been ready. Other than that they had reusable cups which was nice, tapioca was perfect & the ingredients were good quality."

"Love the teas, service is fast and efficient. Prices are about what you'd expect for specialty tea. The tables could be cleaned more often and the bathroom definitely needs to be cleaned (walls/floors/etc) are filthy."