Starbucks 135 Talcottville Road, Vernon, CT 06066

"I was there for 2 hours studying and from the very beginning I had to move boxes from the table I choose to study at. This was the second time within a 20 day period that there was a pallet of boxes at the front of the store, only this time their was boxes on top of the table. I moved the boxes and made the best of it. The cleanliness was a whole another issue. It is of no surprise that there floor in their sitting area is filthy and what I mean by that is, that you have a build up of not just dust and debris but also hairs and crumbs that are starting to build up around where the table legs and chairs meet the floor. Also, there is spots and bigger pieces of trash just lying around. This location is closer to me but I will start going to the Manchester or Ellington location wants it’s built."

"This place is mad valid, I dropped my drink accidentally and they were so quick to clean it up and offer a remake. So nice so chill. 5 stars"

"Not the worst starbucks parking lot i've ever seen. But like all Starbucks, the drive through line gets very long and ends up. Blocking part of the parking lot"

"I always get great service here. They're always nice and try to be quick. The parking lot and drive thru are atrocious but that's not really their fault."

"Had an absolutely terrible experience due to the manager of this location, not that I should be surprised. Incredibly hostile at the drive through speaker, and told my wife to go back around and wait in line again because her mobile order wasn’t ready, when it was only two drinks and we had several cars in front of us, with plenty of time to get them ready before we’d be at the window. Sure, I’d love to sit in a drive through line that wraps around the building again to wait for you to make TWO drinks. Take a look at the line, and tell me again how you think it’s okay to make us sit and wait through that a second time. The manager here was ready for a fight the moment we pulled up to the window. We didn’t realize that she literally meant for us to drive back around the building and wait in line again, as this has NEVER happened before at this location or any others. Apparently Starbucks would rather have their managers come out swinging and get into a shouting match with me and my wife than just make our two drinks and get us on our way. If placing a mobile order is such an inconvenience to this location, then they should stop accepting them. Clearly the manager thinks it’s okay to verbally abuse customers, and to argue the semantics between “placing an order on my phone” versus “placing an order through the mobile app.” She felt the need to condescendingly tell me that their store doesn’t take phone orders, but they do take mobile app orders. If there is an issue with the way we placed our order, there’s a way to explain the situation and how it bogs down their systems that DOESN’T involve fighting with your customer who has kids in their car. And if this just happened to me and my wife, then I’d consider it a fluke. But looking at the other reviews, this is obviously a pattern for her, and she’s going to continue driving away business from this location and Starbucks in general. Avoid Vernon, because I’d rather never go to Starbucks again than visit this location, 100% due to the abysmal attitude, customer service, and general people skills this manager has. Do better and hire a better manager, one that would rather de-escalate a negative customer experience than one who puts on boxing gloves and gets ready for a fight with customers who don’t order the way she thinks is appropriate. Unacceptable behavior in every way, and if she or Starbucks corporate thinks this is how a manager should act, then clearly there’s a major problem here."