United States Postal Service 185 East Elm Street, Torrington, CT 06790

"The drive up box outside is full and could not get anyone’s attention to empty it. People are nice here but they should be checking more often especially around the holidays. The drive up box is overflowing. They should make it easier when you call in to speak to a local rep so we can inform them of these issues"

"Can’t even do the simplest of tasks. They take 0 accountability when the issue is clearly their fault. I set up a package to be picked up in store…they gave it to my carrier for redelivery. The heavyset guy who just lingers around in the background and does absolutely nothing gave me an attitude and he didn’t like it when I gave him one back. These people are great examples of government employees."

"Incompetent management and staff. Ive had to deal with multiple packages lost and returned to sender because when my normal carrier is off the floaters(subs) can't do their job. Management does not call to resolve or appoligize the situation. Even after multiple calls and attempts to go to the post office, all supervisors and the post master are never available."

"Ridiculously busy year-long. Whilst post offices even in rural areas with low demand are installing vending machines as for stamps and such, this high traffic urban hub clings to overwhelmed human labor over automation. The upside is that the human employees are very courteous. On sale are basic packing supplies, and holiday cards. The counter stocks several forms as for Customs declarations and insurance. One distinguishing feature of this location are the two historical paintings depicting scenes from idealized Connecticut history. On site are also many post office boxes and a bulletin board with local notices thereupon."

"Very friendly postal clerks in a nice location. Many post boxes. Packaging supplies and gift cards are retailed here. The major draw-back is that there is NO automation whatsoever; no computerized scales, no vending machines... nothing. This means that the clerks have to scramble around for these things whilst the line of customers lengthens. The parking lot in front is sizable and features a drive-through post box."