White Plains VA Clinic

"I have had a great experience with the VA staff in general. Scheduling has never been a problem and they send me plenty of reminders. Everyone I've interacted with seems to take their job seriously, and really cares. I'm writing this review primarily because of a specific recent experience: At my appointment I had blood drawn and a flu shot. When I was scheduling my next appointment in the lobby, I started to feel extremely dizzy and lightheaded. I'm stubborn, and I was in the infantry, so I tried to tough it out. I figured if I could just finish my scheduling I could just go pass out in my car in private. One of the staff members noticed and immediately took me to the back of the clinic. They took my vitals, gave me water, and sat me down. All of the staff were caring and showed compassion the entire time. I felt bad for inconveniencing everyone but they would not accept any of my apologies. I'm very grateful for the way I was treated. I was very embarrassed but was given dignified, understanding treatment that anyone in a similar situation would be fortunate to receive."

"Its a shame how we treat our Veterans. I watched my girlfriend for months now try to get an appointment and she is just tossed around. Promises of calling her back or issue with registration. Not to mention the people on these calls are abrupt and lack empathy. I am on the way to the emergency room now because her symptoms continue to worsen and still no appointment from the VA. She served this country for 6 years and this is the thanks, she can't even see a doctor in a timely manner."