Consulting Ophthalmologists

499 Farmington Avenue, Farmington, CT 06032

"I have been closely monitored for glaucoma for years and have been very satisfied with all aspects of the practice except for the ridiculously long waiting. I am pleased that the practice is very successful but it comes at the expense which is quite valuable to me as I am not retired and I have a business to run. While she listened patiently the position of the practice manager was that's the way it is, emergencies arise, doctors spend quality time with patients, etc. Bottom line is they overbook to prevent POSSIBLE down time due to no-shows. Not my problem. Despite going there for about 15 years and referring dozens of my clients to CO, I am ambivalent about future appointments. I will never resign to waiting more than 30 minutes unless I can bill for my time."

"The 2 stars is purely on the wait time they make you go trough every time. The place has a weird process where they call you in two times. Every time there is a wait. Make sure you put aside 2-3 hours for the appointment because they will take that much time. I hope they look at their process and improve it or don’t take in so many appointments that they get backed up. Remember patients have lives too !"

"Make sure you do not go here for anything that is NOT routine. They will tell you to have your eye socket removed. We went to Boston and they performed cornea transplant easily. Not sure how they still have a 4 star rating. Let’s not even talk about wait times. There’s many options. Shop around!"

"I was very happy with the technician who did my initial exam and then I was left waiting for 45 minutes to see the doctor. The Doctor did not acknowledge or apologize for the very long wait time, he then rushed through my exam without sharing anything more than i needed a cataract removed. Not welcoming or personable with me, I left not knowing anything more about my eyes than when I arrived! I’m sure my 10 minute tone slot with him caught him up from running behind. I will not have Dr Koval do my surgery as he clearly could care less. Very disappointed !!!"

"Received a recommendation from a family member when looking for a new eye doctor after moving back to the state. The office staff was incredibly friendly and I was seen at least 10 minutes before my appointment. When I was waiting for the doctor, for over 30 minutes, they told me the patient before me was having issues that demanded the doctors attention. I understand things like this can happen. I asked to use the restroom due to waiting for longer than anticipated. I came back 3 minutes later and the room I was in was already taken by another patient and no one knew where to put me because the woman who originally was with me was nowhere to be found. I then had to sit in the waiting area again to wait to go into a different room and wait for the doctor when I was next to be seen. Another 5-10 minutes went by and finally I was seen. Not the best first impression from start to finish. When asked if I wanted to book an appointment for the following year I declined. I will be taking my eyes and time elsewhere."