Eastern Connecticut Health Network 71 Haynes Street, Manchester, CT 06040

"I have continued to receive "past due" notices from their billing department, but no detailed bill from my doctor... ever! I've had this issue with several other bills and even after numerous phone calls, requests to receive the actual detailed bill from my doctor and them telling me they have sent them out... they never arrive in my mailbox. this has SCAM written all over it!"

"I called to book a new patient wellness exam and was immediately judged as if I was an addict. I was greeted by a casual and snarky “what’s going on?” And then the list of medications that they don’t prescribe along with having to wait 30 days for previous medical records to be sent, by mail. All this for an initial Wellness exam! Unreal"

"I got my physical therapy at ECHN and they charged me 3 times than other competitor therapist charge in the same area and also charged for services which were really not provided - for example, on my first visit they did only diagnosis and they charged me for both diagnosis and treatment. I brought it up to their Patient Experience Director and she did not do anything. Extremly unhappy with experience with ECHN Physical Therapy. My wife had same bad experience. Suggest you do your home work and get better care in the area with 1/3rd cost and without wrong charges."

"In terms of medical care the hospital is quite good. However I have never seen a more incompetent accounts payable and receivable department in my life. The other reviews here about billing are accurate. Bills show up with wrong information, missing information, fictitious charges, etc. It has taken months of emailing, phone calls, to get resolved and the billing is still not accurate. At times they don't even tell you where to send payment to! Hopefully when YNHH takes over they can improve this."

"Overcharge/Over billing from Manchester Memorial Hospital Youth Psychiatric Services. -Never ending billing. Billing ignored insurance deduction. $282.88 for each 15mins section with a Youth psychiatrist, with insurance, should be $101 out of pocket. Yet ECHN/Manchester Memorial Hospital/Prospect Manchester Hospital (Haynes St., Manchester, CT) keeps on sending bills. Recent bills sent for service 11 month ago, without insurance adjustment. - This is in addition to the black box hospital bills, also received bills related to "service" 1 year and 3month ago. These extra bills received around August 2021, are in addition to the dozens of bills paid in 2020 and earlier 2021. I keep on paying, they keep on sending more. Blood sucking practice. Don't let your youth be sent to Manchester Memorial Hospital for mental health. These kind of service is not helpful, the cost related and the billings and payments that already lasted 1.5 years for a stay is enough to severely harm people, if not enough to destroy them."