Hartford HealthCare Medical Group Primary Care 462 Queen Street, Southington, CT 06489

"Great service. Help at desk very helpful and caring"

"If I can give no stars I would. This place is a disgrace. They need to reevaluate their values. Patient centered care is not one of them. No thanks I am going somewhere else where I feel valued and cared for and not treated as just some other customer."

"Worst experience ever. Called to make an appointment for my 81 year old father for new pcp. Was able to get appointment for that same day at 4:45 which was great. They called a few hours later to see if we could come earlier at 2:30. I said I couldn’t come that early as I was working. Asked what was the lastest I could come the person on the phone said 3:45. I said I could try for 3:45 but would be there no later than 4. We arrived at 3:55 and we were told that erin would not see us because we were late. I explained the situation to the receptionist she spoke to the provider again to see if she would see us and after they made us wait 25 minutes we were told we would need to reschedule our appointment she would not see us because we were late. This appointment was on Monday. They told us the office manager would call us because she was going to squeeze us in this week and needed to move some things around. Today is Friday and never received call. I would not recommend this practice! Terrible way to treat customers."

"Today I had the pleasure of speaking with Andre over the phone at the southington office. I was calling to leave a mssg for my doctor and he took the time to listen to my concerns after recently coming off of medication. He was very kind and helpful. I’ve always had great experiences at this office, friendly staff, clean office. Love Dr. Mian!! Highly recommend!"

"The front desk staff is super friendly, especially Ronnie. She’s so sweet! Dr Lawlor is great too. Definitely a great PCP facility."