Advanced Specialty Care Dermatology & Skincare

"I just called the office looking to schedule an appointment for my child. A woman that picked up said she couldn’t hear me, I asked that she give me a second and I’ll move. She clearly heard me and hung up. I called back and got another woman to answer, thinking I’d give them a chance. But when I advised her what happened, she shrugged it off with an attitude. I told her never mind and that if they could act like that for a new patient it wouldn’t be worth my time."

"Do NOT I repeat DO NOT schedule with these people. For one its almost impossible to get in touch with them for two I spoke to a representative pronounced Kindra/Kendra she lied about my referral stating they never received a referral and they don’t understand what’s taking forever but referrals aren’t coming in quick enough. I informed her the referral is definitely there because it was sent in at least 2 months ago, she asked my name and DOB and said it wasn’t there. I then dug through all my paperwork and find the referral and another letter and she said “Oh, well we aren’t scheduling appointments until March of next year.” I’m sorry but if you’re overbooked to the point you can’t fit anyone in within a month, you can’t possibly care for each and every patient you have. I have been to tons of specialists and I have never had to wait 5-6 months for a visit. And anyone in their right mind won’t wait that long unless it’s a follow up appointment. Also, their call back feature on their phone system doesn’t work, considering I’ve been trying to contact them since June and they still have yet to call me back every time I click that option. Pathetic"