Litchfield County OB/GYN 780 Litchfield Street, Torrington, CT 06790

"The front desk staff have been consistently unfriendly, and I didn't love the doctor I was seeing for prenatal care, but those things aren't necessarily dealbreakers. The primary issue I have with this office is that I've had multiple billing problems with this provider and each time, the billing department has been nasty and wholly unhelpful towards me. I switched providers because I found the midwifery care model to be a better fit for me, and this office insisted on billing my last two appointments as specialist visits rather than prenatal care visits, meaning that I had to pay an exorbitant copay for each of them. My insurance company couldn't compel them to change the billing code, even though these visits were exactly the same type of prenatal care I'd received in the past, and if I'd never told the office that I was switching care providers, it seems that these visits would have been billed appropriately as regular prenatal care as well. The billing department employee showed downright contempt towards me from the minute I asked her about these bills, and communications with her only worsened from there. Even if she couldn't give me the answer I needed, there was simply no reason to treat me so badly. I've held many customer service positions myself and would never speak to a customer the way she spoke to me."

"I’m new in town and have had only great experiences here so far. The staff is very helpful and the doctors I’ve seen so far have been fantastic! Excited to have them during my first pregnancy."

"Been going here for about 20 years. Never had an issue until these recent few years. The doctors are the only reason I stay; front staff is extremely rude & frequently mess up appointment dates! 2nd time this month I’ve had a scheduled appointment they entered wrong or just didn’t enter at all! It’s probably time I move on! Sorry Dr. Durstin, you’re wonderful but dealing with the staff & not getting my appointments appropriately scheduled isn’t worth the trouble."

"The doctors themselves are sweet, however the staff is rude and never seem to know what's going on. They messed up on paperwork for a blood test, so I had to wait another week before I got the results. Then I miss an appointment close to Christmas due to icy weather conditions so I didn't get to call them back for a few days to reschedule and they threatened to report to my insurance that I was a non compliant patient for not rescheduling right away. Absolutely horrible staff and no manners among them. I recommend looking elsewhere."

"Been a patient for years. Usually great with routine appointments. However, told me false information that could've harmed me about interactions between my birth control and another medication. Do not trust what the reception/ nurses says off the tops of their head."