Quest Diagnostics Marlborough - Employer Drug Testing Not Offered 3-5 East Hampton Road, Marlborough, CT 06447

"Let me start by saying this is the corporation's fault than anyone who actually works at this location: Always losing appointments and orders that were entered directly from the healthcare provider. Also they overbill (based on estimate) and require you to try to get refunded after insurance has paid. I was told I had a copay even after I have fulfilled my out of pocket maximum. Used to have a receptionist to keep things organized but now it's all on the shoulders of the phlebotomists with the "help" of an iPad queue management system."

"I have been going to this quest frequently for over a year. Throughout the entire time the staff have always been incredibly rude and demeaning. Every time I am in there, there are people in the waiting room complaining about how rude the staff are. No matter how polite and understanding you try to be, they treat you like you’re an idiot and a burden. I literally am minutes away from this quest and I’m official done- I’ll drive 20min to the next closest quest over dealing with the toxicity of this place. Don’t come here if you don’t have to."

"This lab is always my go to, it's always in and out with your appointment and the staff are always very friendly. There's one girl in particular (I forget her name starts with a C) but she's my favorite and I enjoy seeing her there she's always super friendly and she was great with my child as well!"

"I can see how this place can be frustrating if it’s your first time, or you’re unfamiliar with the process. It has the bare minimum of staffing and there is no desk person. You have to check in yourself at the kiosk. I recommend making an appointment every time. An appointment will move you first in line if there is a wait with a bunch of walk ins. Also, with an appointment you can easily check in by scanning the QR code that was emailed to you. However, I got frustrated today because it appeared they took a walk in before me, when I had an appointment. A gentlemen walked in about 15 seconds before me at 7:38am and was able to check in first. I checked in immediately after and noticed our names on the screen. He was a walk in, I had an appointment at 7:45am. They took him in at 7:40am as I still waited. I was taken in at 7:50am after I noticed the gentlemen was already leaving. I was done and out by 8:00am. I understand it wasn’t that long of a wait, but I thought making the appointment would put me first. Today it was only the two of us in the waiting room. In past experiences when the waiting room was full, those with an appointment were always bumped to the front of the line. My phlebotomist today was Chandra. I’ve had her before and she never seems to be in a good mood. However, she is very quick and efficient and I appreciate that. I do not come here for chit chat so I like going in, getting things done, then leaving. I will continue to come back because it’s very close to my home, and convenient. Once you understand the process and know what to expect, it’s not that bad."