Pilgrim Furniture & Mattress City Southington

"Buyer beware! We bought a new set of bedroom furniture from Pilgrim. It came in with a lot of damage. I could not believe the amount of gas lighting and high pressure sales tactics to try and get you to accept a poor quality piece! They first gas light saying theres no problems. Then they try to convince you to have their person come repair it. Then they threaten you with a restocking fee if you want a new one. Our furniture issues were not small either. Large crack down the front, parts delaminating, something that looked like chew marks all over. This company is no good."

"My 5 star review is for our experience with Kevin. He was super helpful, knowledgeable and personable. I typically don’t do well with salesman, as I feel overwhelmed and smothered- but had the most pleasant experience with Kevin. He made himself accessible to fit our needs and made our purchase smooth and enjoyable. Thank you, Kevin!"

"I was very pleased with pilgrim furniture went in to buy a couple recliners the wife saw online but after going in with the family we ended up buying new furniture. went in on new years day to shop and ran into Romeo the salesman he acknowledged us on the way in and gave us space til we decided what we wanted after we decided we found Romeo for our purchase and he was great easy polite and knowledgeable. All around a great experience for what it could have been nowadays Pilgrim made it easy Delivery was fine no issues."

"Thanks again, Pilgrim! I have always had extremely positive experiences purchasing furniture at your Southington location for close to 20 years now. Very reasonably priced every time as well. Don't expect bargain basement prices because Pilgrim sells quality merchandise that lasts forever. I would like to personally that John in bedding for helping me with my most recent purchase. What a gentleman."

"My wife and I had been looking for a new couch for a while because the last one we bought was sinking after only 2 years and I decided to take a look at pilgrim last week to find something of better quality. I was greeted by Kevin from sales when I got there. He was extremely patient, and knowledgeable. He took his time to explain the different types of materials used and which couch would last the longest. He let me browse without hovering over me. I came back with my wife a few days later and picked out which one we liked best. Kevin was kind enough to text with me outside of the store so we could keep each other informed. Today I headed down to purchase, he had everything ready for me. I was in and out on 10 minutes. Can’t wait for our new couch in a few weeks. I would give Kevin and pilgrim 10 ⭐️ if I could!!!"