Hocon Gas 736 Boston Post Road, Guilford, CT 06437

"Ok, first, if I could take away that one star, I would. We have purchased two gas fireplaces from Hocon. We have been customers for approx 20 years. But, we were never given any options concerning the “tank” such as renting to buy, or buying it outright. We rented it for $69 a year. I’m sure this was by design so that you can’t get propane from anyone else! They owned me. Their propane price was always so high that we only used it when we REALLY wanted to or needed to. This year, I called to order propane and was told it was $7.00 a gallon!!!! Whattttt? My blood pressure went way up! She told me that it was because we had not ordered in quite some time. I told her that we’ve bought two fireplaces from them and have been renting this tank for about 20 years and this is what we have to pay? She said that she could talk to the manager and “someone” will call me back. No one ever did. Surprise, surprise. Meanwhile, I also needed oil, so I went on Forbes website and WOW! They are selling propane for $1.95 a gallon!!! I had Forbes deliver my oil, arrange for someone to switch out Hocon’s tank and I’m leasing to OWN the new tank and they filled it with propane. All in a day. Now that is great customer service and great pricing. I called Hocon and told them to come and pick up their tank….and it’s still here two weeks later! I’ve been using our fireplace EVERY day now with this awful cold weather we are having right now! I saved $500 by switching to Forbes…and their oil was only $3.19 a gallon! I put a deposit down on the tank and will pay $20 a month until it’s paid for in less than 2 years. Then I’ll own it. No one will own me this time. Too bad that I wasted all that money renting from Hocon, but that’s on me. Too bad for Hocon though, because we’re buying a new gas fireplace now (better and more expensive one) and it won’t be from them. This time they lose. We’ve had many problems with them in the past and just let them go…but not this time. Never again. Buyer beware if you read this review!"

"I want to say thank you for being there. When no one else was there for me. Managing my applications proper. Thank you for your team. For being on point Melissa, Few others that I don't remember their names sorry guys thank you for your help, Guildford, Connecticut."

"We are very pleased with our service from Hocon Gas, we bought a new home and they serviced the propane tanks on the property. They are always efficient with their deliveries, when we added a full house generator to our property they made the procedure effortless for us. Their quote was fair, service was excellent, always polite staff. I highly recommend Hocon Gas of Guilford!"

"Horrible service!! Customer for 16 years. Constantly chasing to get tank filled. Was on an automatic delivery schedule which in the last two years has not worked. Ran out of propane as a result. Billing practices are terrible. I get Overcharge per gallon every time and have to call after every delivery to get the price per gallon fixed. They have a growing monopoly in CT and they just don’t care! Buyer beware."

"I was a customer of this awful company for 10 years. I should have stopped using them right from the start when they exercised overly aggressive billing tactics. However, after complaining to their customer service department I got an apology. These tactics stopped and all was fine for years. Most recently, however, despite having a service contract with them, they failed to deliver propane to us for months, and we woke up one day with cold showers. In the meantime, we had to spend money to figure out that the problem was a lack of propane, and when we called to complain we got an earful about how this problem was our fault - we should have checked our propane tank (um, isn't that the point of having a service contract), we should have moved our car in the drive way (but this had never been a problem in the ten years prior). The gist was - we were the dummies. And actually, I have to say in one way Hocon was correct - we were the dummies. Not due to the lack of propane but due to sticking with them all these years. Because of this incident when I finally called other companies about propane delivery, I realized I have spent the last 10 years getting totally hosed by their pricing which is over 100% more than many other local oil companies. I know there are some decent reviews of this company, and it has to be friends and family writing them. No one cares about writing review of a gas company unless you have a problem and even then most people don't bother. However, if you are using Hocon and you do have a problem you will feel very unsatisfied with the outcome and if you never have an overt problem, the passive problem is their outrageous pricing."