Game X Change 1245 South Broad Street, Wallingford, CT 06492

"Awful game store, bought a used Xbox one s, the controller that came with it wasn’t put back together properly, had damage marks from prying the casing off, left LT didn’t work and had a broken plastic piece jammed inside of it. Screws that hold controller closed were also missing. But not even the worse part, I had returned here for an Xbox 360 guitar hero guitar, I had paid 80$ for and the worker had said I had 30 days to return it if i ran into any issues, soon enough I get home to try it out not even an hour after purchasing it and it’s broken (a common issue they have with the capacitors going bad in them) anyways I go back to the store the next day with the guitar and the receipt and they will not refund me my money, they can only give me store credit which I do not want because I will never be returning to them again, and when I had mentioned that they obviously didn’t test the guitar before sale as their suppose to, they argued that they did when clearly they didn’t because it is pretty clear the guitar doesn’t work. There should be no issue at all with them refunding me my cash when they are clearly in the wrong and sold a broken item, especially when I had returned immediately for a refund. It wasn’t as if I showed up like a month later. Wouldn’t recommend this place to anyone, I’ve suprisingly have had far better luck going through Facebook market place and GameStop, cheaper prices and actual working items."

"While the store itself is great and always has a rotating selection of titles for really good prices, the staff makes all the difference in this location. I've been coming to this store regularly over the last month or so and have had vastly different experiences in the daytime and at night. The person working in the store in the mornings (who claims he's the manager but I refuse to believe with his lack of knowledge) is very off-putting and doesn't seem to know very much about the things he's supposed to be selling or buying for the store. He is very good for other businesses in the area though, thanks to his recommendations I know that I should take any of my vinyl records I want to sell to Redscroll Records, or my comics, Pokemon cards and collectibles to Dragon's Lair because they "pay much better" The night staff is much more knowledgeable and accommodating in this store. Any questions I have about things get answered, and if the staff member I'm talking to doesn't know, they make a phone call or try and do some research online for me. I've had a couple GameBoy games that needed battery replacements and have had them done on the spot, or at least advised on when to come back so it could be done, while the "manager" told me this was a service that's not provided. The employee who replaced my batteries did an excellent job, they are still working perfectly so thank you! I wish I could leave two separate ratings for this store because when the "manager" isn't there the store deserves 5 stars easily. If you want that 5 star experience come here in the evening. If you want a bad experience, recommendations on other places to shop or sell locally, or to leave with more questions than answers, then come here in the morning."

"Really disappointed. When there to sell a sega cd system and few sega games the manager on the store told me he can give me $45 for everything wish it was way to low. A customer in the store say I will give you $500 for everything and I say ok let's go outside. At these point the manager told me "sit if u sell the system to him and not to us you will be ban from the store". I thought he was just trying to make me sell to him no matter what. Next day I when to buy some games and the manager told me I couldn't shop there cause he ban me from the stores for selling my system to someone else and not to him. These is ridiculous and I hope corporate see these cause they doing these to everyone that don't sell to them if the price is not fair.Technically blackmailing the customer to sell to them no matter what."

"It's not a bad store but the selection, given what the point of the store is, is so limited. I love a good Retro-Games-Type store but honestly Game X Change, to me, has never really filled the gap as a collector store. The staff here didn't seem to know what I was talking about for several pieces of hardware that are relatively common for retro collectors. Was a bit off-putting."

"They have an amazing selection of games from 1975 to the present. I can't believe they have Odyssey 2 games, Atari 2600, Colecovision, Sega Master System games. The PS1 games bright me back to the 1996-98 years. There's a variety of compact discs, records, DVDs and Blu Ray discs, a dedicated children's movie section and so much more. This is Nerd & Geek central and I loved every minute inside here!!! Cheap games!!!!"