Bounce Town 15 Cheryl Drive, Canton, CT 06019

"We had a horrific experience at Bounce Town on Saturday, December 04, 2021. My daughter attended a birthday party at this facility. She was having a wonderful time on some of the equipment until she got to the fire truck inflatable which is the largest in the facility. She was at the top of the inflatable when it suddenly began deflating. She was screaming in terror as it started to tilt to the side. 4 other grownups tried to hold up the side so she wouldn't topple over. We were screaming at her to slide down before the inflatable toppled but she froze. I tried to climb up to grab her but it was too difficult. My tall husband had her jump over the side into his arms. The entire experience was terrifying to her as a child, and me as her mother, not being able to get to her. I left a message for the owners and they called me back the next day. Scott called me back and gave a very insincere apology. He said, "I'm Sorry this happened BUT this hasn't ever happened before." He continued to deflect about the real issue which was how the inflatable has deflated. It turns out a child had unplugged it. When I asked why children have access to the plugs he again said, "this has never happened before" instead of agreeing that it's gross negligence to have the plug area open and accessible to children. When I asked how he would solve this problem he again said "but this has never happened before on either of our locations." Unfortunately there are so many parties there. Thankfully after this incident the problem was solved and the area to get to the plugs was gated off and the slides were pushed together."

"Great place! Price is so reasonable & arcade was fun too! We had a lovely outting before school starts.. Thank you!!"

"Another birthday party in the books! Small scale / Average bounce place for a giant inflatables indoor play zone, only 2 small party rooms. Good for 5-7 year old. 8 may be pushing it. Also feels crowded very quickly here. Party of 15 kids w/ parents is too much. Example of party room uploaded. Arcade is quite small and is showing its age. Some machines don’t work correct. Tokens don’t always activate the game."

"This review is re: birthday parties. The staff there have it down pat-- a real smooth operation. You get a dedicated party coordinator for the duration of the party, and they direct the kids, set things up, distribute the food, everything. They really make it very easy, and the kids have a great time!"

"Took my 2 year old toddler during the week as typically it's less congested. Best part is open play so no time slot needed as other places! When we arrived we were the only ones and my daughter got to try out new activities on her own. Since this is her first time trying out the inflatables she was hesitant at first but quickly learned to love it. Her favorite was the obstacle course. After an hour and a half she immediately passed out when we got home from burning up all her engery. The place is very clean and bright. Definitely will come back!"