General Appliance Service

"When called for service and gave New Haven zip code (map shows they service New Haven and zip code is main one for New Haven) they said “they do not service that part of New Haven.” I can read between those lines and am very happy we found a better repair business for ourselves and neighbors."

"I've been using General Appliance Service for over 20 years. John has always given us great service, good advice, and is friendly, neat, efficient and prompt! We have Viking, SubZero and Speed Queen appliances."

"Service was set up for manufacturer warranty work. The scheduling lady was somewhat rude. They only had 10-2 appt windows and only offered 2 or 3 different days. They would not schedule any different time even further out. My wife had to take most of the day off work. Then they replaced a part, but did not correct the problem. My wife mentions it doesn't look fixed he tells her that's the best it gets. It's an expensive dishwasher we really expected it to be fixed. Manufacturer is scheduling action appliance to come fix it instead. Save time and use someone else"

"To be objective, i will start with the pros: 1) Timeliness of availability. I called late in a day on Friday and was able to get someone in for Monday afternoon to look at the dishwasher. 2) Timeliness of quote - After the service tech visit to assess what was wrong, i received a call for a quote in about 1 hour. Cons: 1) Consideration of customer assessment - When i had called to schedule an appointment. I mentioned to customer service that the issue was with the circulation pump and there may be something stuck in it based on the trouble shooting problems i have seen on the internet. Most videos said that if the motor is still "humming" it is likely just jammed from debris and the motor and pump are still functional. They still felt the need to send out a service tech - which is understandable. I had mentioned to the tech that there may be something stuck in the circulation pump. He basically disregarded that thought and came back with a quote that i needed a new pump......Prior to calling i had attempted to check the circulation pump for blockage myself based on youtube videos. I basically got 90% of the way there but there was one factory-installed support band i could not remove to access the pump. As someone who has no appliance background, it took me about 1 1/2 hours to get this far....i would imagine someone who is familiar with dishwashers could get there is half the time. I was expecting for the $90 service call they would have taken my concern seriously and given this a look, but they did not. 2) Price - While i understand charging for a service tech visit, $90 is just absurd for the level of support given. All the tech did was run a wash cycle and listen to the noise - i could have just sent them a video of this and saved both of us time. Then, i received the quote to replace the pump - $275 ($125 for the part $250 for labor) plus tax....I found the part online for $80 and this could not possible take more than an hour to fix for someone with knowledge of appliances. I know business need to make a profit, but this is just robbery after paying $90 for a "tech visit". When i called and said i would order the part, they said they would refuse to install it. Frustrated with the process, i went down to the hardware store, paid $15 for a stronger set of pliers to remove the last support band, $8 dollars for replacement support bands and took the circulation pump off myself.....sure enough, as i thought, there was a glass shard that made its way into the pump. I reinstalled the pump and the dishwasher is now working perfectly. In conclusion, i would recommend General Appliance if you need something fixed immediately and cost is of no concern at all - even if the total repair cost is basically half the cost of a new machine. I would not recommend General Appliance if you are halfway handy or are willing to work with a local handyman who make take a week or so to figure out the most cost effective solution"