Athleta

"As a former employee of the brand I love what the brand stands for but hated the customer service from this store, as a poc I felt unwelcome by the associates and ignored, so I decided to order online instead of giving this store my money. As a brand that is supposed to be inclusive and accepting, the environment and ambiance from this store was far from that"

"I love Athleta stores. I usually shop in Manhattan, so it's very good to have one close to home."

"Was helped by a great staff. One person signed me into my try on room. Another ordered my items online for me. Another person helped me at the register. It was a very nice clean and great atmosphere. There is parking and stores right next door. Was very happy with the customer service."

"I visited the store with my mom this afternoon as I am a micro influencer on social media and was in search of new attire for my videos. Although I was apprehensive because of a past experience, my mom insisted I check out this location. We spent a total of 30 minutes in the store looking at the merchandise- putting outfits together amongst one another (my mom and I) and not one employee greeted us, asked us if we needed assistance or even cracked a smile. Instead- they insisted on playing eye tag with me a couple of times. The closest "customer service" experience I received was from a gentlemen which I assume to be Lost Prevention; because as I was bent down looking for my size in a sports bra- we made eye contact instantly he looked away and made a slow stroll to another area of the store- weird. We spent a total of $327- which is easily doable in Athleta- but once we were checking out, we made this experience known to the cashier, and all she said was "Oh okay.." Now I know we (as human beings) should be sensitive and patient with stores and employees whilst still in a pandemic. But in my opinion, the lack of customer service and positive customer experience was a CHOICE made by the employees-- not a mere occurrence due to high volume/guidelines. I only hope this isn't the culture of the brand but this has definitely made it clear to me that it will be a very rare occurrence to shop here again. In fact- I'll be sure to return everything tomorrow. Horrible."

"My two sons and I come here every year before mother's day, and the staff is always very helpful. They run out of popular sizes frequently, so it's good to go well ahead of the holidays."