Big Y World Class Market 1040 Elm Street, Rocky Hill, CT 06067

"This is the first time my sister and I came to this Big Y, and I must say that some of the employees did not know where anything was in the store! My sister had a rude experience with one of the frontend employees who would not scan her "store card" to get the store discount!! I will say the store was clean and organized."

"Usually amazing experience. Sandwiches are always great, pizza is amazing, and the staff is as friendly as can be, but I recently stopped in for fried calamari, and I won't be making that mistake again. I got fried, uncut squid tubes, greasy as can be, and practically inedible from how rubbery the squid ended up being. Seafood staff need to know what dishes they are preparing for customers and how they are to be prepared."

"I used to think Big Y was a kid friendly place but after today's experience my mind has changed. The self checkout employee accused my 3 year of stealing a balloon because of your faulty self checkout machines. Making us feel like criminals and upsetting my daughter by grabbing it from her. Maybe fix your faulty registers or have cashiers again. Better customer service is needed if you are going to have the self checkout machine. Not the customers fault when it doesn't register what we scan. There's no scale or noise or anything. I will shop at a store that is family friendly from now on."

"To me nothing is more important than the customer service a business offers and I have always found the employees here are very helpful and friendly. Store is clean and as well stocked as any store can be in these times. One thing keeping me from giving 5 stars is for some reason my Big Y app with online Loyalty Card would not let me login. First time that has happened and it was frustrating. Fortunately the young man at register gladly looked me up by my phone number."