RestaurantSupply.com 24 Maple Street, Wethersfield, CT 06109

"They don't accept credit cards for large purchases... and they should disclose it right the way. Instead of trying to push people to PayPal and wasting time. Two attempts to buy 9k in equipment, two different credit cards and 10 days exchanging emails to realize that they are awful."

"We ordered 6 frothing tins in 2 sizes. The small ones were not labeled properly and are smaller than advertised. The large ones were much bigger than expected. We attempted to return them UNUSED in their ORIGINAL PACKAGING and we're told we have to pay a significant restocking fee and return shipping fee. After the fees, we will recoup less than 50% of our cost. When I called, I was told if the items are dropped shipped when you order off the website, you have to pay a restocking fee and return shipping. And also in the return policy it states if you want to know an item has dropped shipped or not you have to call ahead before you order it. So basically if you want to avoid losing a significant amount of money in the event of a return, you have to call first to make sure items are not drop shipped before you place your order. Absolutely ridiculous return policy and completely unethical. Websites that use drop shipping are misleading you to believe that they have a warehouse when in essence they are just passing your order on to a third party. BUYER BEWARE!!"

"Called to confirm that they are open to the public in this physical location. I get all the way here and they say they're only online and have no physical retail space. Frustrating!"

"I wish I had read these reviews before my purchase. I ordered a pretty simple list of things, some 1/6 pans, a few platters and tongs . The website indicated that everything was in stock. A full month later to 2 unanswerd emails to customer service, I have requested a cancel and refund. Let's see how long that takes! Ordering online can be be so convenient - until it's not. Great job guys! And as of 3/7 they still haven't refunded my payment (although they did comment on my review!) Wow, this company is a joke. Joe v seems to be withholding my refund because of my negative review. I'm glad I used PayPal for my purchase - will have to open a case with them to get my money back. Learn from my mistake and don't give your money to this clown act."

"DO NOT BUY FROM THIS COMPANY. I ordered 4 chafing dish sets and got not only confirmation of shipping. Instead I received 4 cocktail lamp bases! When I called to inquire I was told there was an error and that a refund will be submitted. Terrible customer service. A business with deceptive practices and making false advertisement."