Ferguson Bath, Kitchen & Lighting Gallery

"What a bummer. I went here early December to pick out stuff for a bathroom remodel and it's like pulling teeth to get Betty to even follow up with me. Weeks go by and I'm sending emails and not getting a response, or being told information will be sent to me the following day, only for nothing to ever be received. How frustrating. I had everything picked out and ready to purchase. My last email to Betty was literally telling her this. Just send me the bill! That was two weeks ago and I never heard back. I went to Best Plumbing, Tile and Stone and spent all of 30 mins picking out similar stuff, but adding on some light fixtures, mirror, tile, etc. I've already paid and have a delivery date. Don't waste your time with Ferguson."

"The people couldn't have been nicer. We needed a replacement kitchen faucet with sprayer, but the one we liked was on special order. They have a tremendous selection in their warehouse, and he helped us find one we liked and arranged to have it delivered in days. (You can see their stock on their website at build dot com.)"

"I spent over $8,000 at this store well over seven weeks ago. I still continue to have bathroom pieces missing. It takes days before I receive a call back or an email response each time I have an inquiry regarding items missing. Very poor follow-up and terrible customer service. At this point, I am ready to return my entire purchase."

"Everything was absolutely perfect about our recent purchase here. Lisa, was our salesperson and was very attentive and helpful. Magnificent selection. I will be back to use them as a design source. Great to have as a local business."

"I called them up looking for pricing on some parts. Their number was given to me, by another branch. we have an account with. I was received by a very Hostile customer rep. who once determined that what i was looking for was not something they stock. proceeded to yell at me, tell me i reached the wrong store. did nothing to point me in the right direction. then hung up."