Mr. Handyman of Norwich, New London and Glastonbury 66 Franklin Street, Norwich, CT 06360

"The technicians showed up and promptly got measurements, one person started removing the old door while the other did the material run. The door replacement was smooth and they cleaned up well after themselves. Very knowledgeable, great work ethic, and professional. Highly recommend to anyone!"

"I highly recommend Jessie, who did an excellent job enclosing air conditioning ducts in the master bedroom closet and altering the Family room fireplace surround to enable the installation of a gas fireplace insert. He was creative and knowledgeable in his solution design and very thorough in his clean-up after installation. The end result looks great. We will be using him for any future needs."

"Jesse did a fantastic job reinstalling a large piece of my siding that had blown off the house after Monday's disasterous rain & wind storm. Jesse knew exactly what he needed to do and finished nailing the siding back in place in no time. He was extremely friendly and demonstrated that he's a true professional. I wouldn't hesitate to have him do more work at my house."

"I called Mr. Handyman (Norwich franchise) and my call was answered by a live person, and my service scheduled in 4 business days. I was given an accurate estimate and 2 hour window for arrival. Text and email were used to confirm the appointment and to let me know when the service person was on the way. Jesse the Handyman was polite, knowledgeable, professional and completed the projects in a timely and skillful manner. I will use this service again."

"Extremely unprofessional, unskilled, and careless. We reached out to Mr. Handyman when the tile floor next to our sliding patio door broke through due to some water damage caused by the previous owner's negligence. We decided to take the opportunity to lay a new tile design and replace the patio door for which we were quoted $1000 and 1 day of work. In actuality, we ended up spending over 3x this and the job took 2 days. The resulting look was well below what anyone would expect of a professional service with crookedly laid tile, sloppy/uneven grout, and an unleveled bowing to the whole thing. To make matters worse, that section of the floor began to squeak and creak 1 month later. We raised this issue and they sent out someone to come and assess the situation. From there, it was determined that the initial handyman did not catch that the floor needed additional support installed which resulted in the bowing and squeaking. Subsequently, we were told that the owner would need to come out and take a look as well in order to address this. Weeks went by trying to get something scheduled just to never have the owner bother to show up. The handyman that originally did the installation was sent back again to take a look at the issue and determine a resolution. Their proposed resolution? An automated email quoting us an additional $1062 price tag with the following stipulations: "Be aware that this may cause other issues such as tiles moving and failing, squeaks, wall cracks, and possible slider readjustments may also be needed. This will not completely fix the sag". So not only does this company not stand behind their craftsmanship, but they have the audacity to charge over $1000 not only to not fix the issue, but potentially cause more damage. We've been met with silence for well over a week now after replying to this quote raising our concerns. Stay away from this "business" at all costs as they have no care for their customers and their operating practices are borderline criminal."