Express Kitchens 1268 East Main Street, Torrington, CT 06790

"The Installers arrived a little earlier than the scheduled time. I let them use my driveway for their vehicle to make it easier to get to. They took a little while to unload and set up. Then they got to work. From removal of the old countertop,baclspalsh,sink and faucet to the installation of the new items including trim,caulking and cleanup took no more than 5 hours. I couldn't be more pleased with the efficiency with which everything was installed. My new counter and sink are great. They will give my kitchen a fresh new look. Thank You Express Kitchens !"

"I am very disappointed on service and installation of job will not Recommend to friends and family….first of all they took all my cabinets out and microwave when they installed my cabinets my crown molding is overlapping… They never installed my microwave Or the light under cabinet had to call electrician. I wasn’t aware that they took my sink out I wouldn’t be able to use it for two weeks when they did install my counter my plumber couldn’t come out for two days later. when my plumber came out they said they couldn’t install my garbage disposal because the the wire was hardwired if that’s the case where is my wire they took the wire now I got a call a electrician again to hook that up…. This remodel of kitchen cost me a fortune I will not ever recommend them to anybody…. Not a happy camper!!!! I am very depressed spent my money foolishly"

"We were very pleased with Express Kitchen. We bought kitchen cabinets (our contractor installed) and countertops. They are beautiful and the price and speed of delivery were far better than other alternative vendors. There was a problem with one drawer and it was replaced within a couple of days. Some of the cabinets were delayed by a week but only because they wanted to ensure the quality. Sara at the Torrington store was particularly helpful. We highly recommend."

"We went to Express Kitchens to buy cabinets for our dry bar. They had done my mother's kitchen a couple of years ago and it was a way better experience. Sadly, Express has grown way too big for their own good. Just look at the Better Business Bureau reviews. Their quality has gone down hill. Sara was great in the design and it's no fault of hers that the people who "make" the cabinets( the claim they are made in Hartford is questionable, I'll explain in a little bit). We ordered two 15" base cabinets and two uppers, wine cube, and wine rack for wine glasses. When we picked up the cabinets and unpacked them, the quality was so cheap. There were knicks, gaps, scrapes, dents, and misaligned shelves causing them to be slanted. The wine cube had gaps in the corners of the X. They also forgot to give us the wine rack which was annoying, so I picked it up from Torrington. When our carpenter went to install it, it doesn't fit under the cube so we paid for a wine rack that we can't use. We were missing the toe kicks and our carpenter just made some out of our trim. The fun part (NOT) was reaching out to Express Kitchens to resolve the poor quality in the cabinets. It was a nightmare. There was miscommunication all around, if you ever have to reach Express Kitchens when you have a problem here are some tips: be persistent, take detailed notes of times and who you spoke to and the details of the discussion and get it in writing. Do not take the "they aren't taking calls right now" They all need to take a class in Customer Service in Hartford because they are awful. Karen reached out once after I somehow found the name of her superior and that was it, she never returned any of my voicemails after that interaction. After that mess was resolved, our carpenter drilled the wrong holes for our handle. The one time he had to screw up, it had to be on these cabinets. So I needed a new face panel. I knew it would be a hassle. I reached out to Sara and asked for a new face panel who then said Sudha told her I would need a whole new 15" cabinet. Makes no sense. So I investigated myself by calling Express Kitchens asking for a replacement panel for my mothers kitchen which is the same style due to her dog scratching one. I was told it was no problem that they have them in the warehouse. I confirmed what he just told me, I was indeed able to get a face panel. I called Karen and informed her I'm not buying a whole new cabinet because I just called and was told I can buy a face panel only. Next thing I know, I get a call for a face panel payment. I drove to Hartford to pick it up and it seemed like everything was fine. I was just so happy it looked like the Belfast face panel until my carpenter told me it the measurement on the new panel is incorrect. Yup, that's right they measured wrong. There are only so many times you can blame COVID. I was told different stories, "We don't make the cabinets here" "They come already assembled" "We didn't make the face panel" Anybody can use a level to make sure a shelf is straight or that there aren't gaps in the wine cube or if you see gashed and scrapes, then it's not satisfactory to give to a customer. In the end I got the correct panel because I was persistent, even after being questioned that it's "not possible" for measurements to be off. Proof is in pictures and I sent plenty of those. I will not recommend Express Kitchens to anybody ever and we won't use them for any rehabbing projects in the future. We already found another company to do business with."

"These guys are awful and unprofessional. They installed poor quality products and take weeks and months to respond to emails and phone calls regarding problems. They broke the contract they had made and refuse to acknowledge it. Our 2 day install has become 8 months long. Stay away from this company and put your money towards professionals. **RESPONSE TO EXPRESS KITCHENS** Yes you wasted another day on 5/28. You sent the same installer to fix and finish his install. Instead he replaced 2 of the doors and 1 of those being damaged. Never replaced the cabinet, the molding, the warped door, the seam in the counter. It's now obvious you guys do not check the quality upon loading trucks or. Just keep making yourselves look worse."