Prospect Boarding & Grooming

"BE WARNED! NOT WHAT THEY USED TO BE! I've been going here for years and it's always great, made a appointment last week and when I went to drop off my dog the building was empty and the number wasn't working. One of the groomers saw me walking around and called me into a different building in the same plaza and said they moved. She took my dog at the door I didn't get to see inside. When I picked my dog up I was horrified. First I had to yell hello 3 times before someone acknowledged me... then I saw the one and only room they work in. It was filthy and full of dogs in cages and just tied up. My dog was still wet, filled with loose fur and shaking. Horrible conditions for the dogs and the groomer."

"This is outrageous. My dog was left here for a week as we went on vacation. Our lovable pooch, I fear, will never be the same. He was always calm and timid but when we got him back it seemed to be to a degree that we have never seen before. He became submissive and completely zombie like as he slugs around the house. Our once happy dog has been heavily affected by this establishment."

"so unbelievably upset. i cannot believe the pain my poor dog suffered at this kennel. we went away for a week long vacation and entrusted the health and care of a treasured member of our family in their hands. he came home with bloody paws, as if from being on hot pavement. not to mention, the low spirits, our usually happy and cheerful dog, has been in ever since we’ve brought him home. i don’t know what’s going on there, but we will never be using this service ever again. i strongly recommend using another service if you truly love your pet."

"It was my dogs first time being left at a boarding facility, I was pleased by what i read on their website and happy that they offered cage free play time with other dogs at the nearby daycare. I was asked to provide all his vaccines and his feces sample had to read negative, which it did, in order to play with other dogs. When I dropped him off I was very clear in stating that I wanted him to play with other dogs for half day on both days that he'd be staying being that he loves going to the dog park and interacting with other dogs. Unfortunately, when I went to pick him up and I was cashing out I noticed the price was low I asked did he play with other dogs like I asked, and their response was, "well sometimes other dogs can be a lil more aggressive than others so to prevent anything we just do one on one play time with staff for a lil while." I was very upset because 1. If there's an aggressive dog then they shouldn't be put with the dogs that are non aggressive that actually want to play. Those are the dogs that should get the one on one play time. 2. Why advertise cage free play time with other dogs if your not going to do it. And 3. When I very clearly stated that I wanted my dog to play with other dogs if that was going to be an issue to begin with, then something should have been said, but instead I was lied to and said yes he'll get his half day cage free play time and he did not. Also I mentioned when I was booking that it was his first time boarding and that I found them online and I still did not get the 10% discount that they advertise online. It would have been nice to get some type of progress report to see how he did or if they really even walked him and how often he used the bathroom or if they really even played one on one with him but they didn't mention anything to me. I won't say this is my last time going but I sure do hope they take this review into consideration."

"I went to have my longhair cat groomed at Prospect Boarding & Grooming and was very disappointed with the service I received. The front desk receptionist was very friendly, nice, and quite welcoming; however, the groomer who specializes in cat grooming was extremely rude, unprofessional, and made me feel like a bad pet owner and an idiot in front of other customers. I was asked a number of questions by the groomer about my cat and every response I had (most of which I had no idea the proper response to as this was my first time ever having my cat groomed) was met with an exasperated sigh, a blatant look of disapproval, and a short annoyed response that left me feeling uncomfortable about even leaving my cat there. I was told I would be contacted around 11AM for pickup as she "did not want to leave the cat in there for so long with all the big dogs." At 12:15PM I had not heard anything and decided to call for a status update. I was informed that the cat had been ready for pickup for a while. It makes me wonder how long my cat, who is not accustomed to dogs, would have been sitting there if I had not followed-up. Upon pickup, the groomer brought out the pet carrier with my cat in it, DROPPED it on the floor stating: "here's unhappy Paige (cat's name). Unhappy Paige," and walked back into the grooming area. There was no explanation on how the grooming went or follow-up with me about care. The grooming was very choppy and uneven in many areas of her coat. I will NOT be returning to Prospect Boarding & Grooming and would advise against others bringing their pets, especially their cats for grooming there."