Jack Chen II Restaurant (Springfield)

"Ordered and food is always good. But service and accuracy is terrible. They repeated every I ordered. But when food arrived, multiple items missing. Also prices are not accurate on line. Expect $2.00 more for each item"

"Got delivery and it was actually good. Especially the crab rangoon..."

"Was charged $309 extra for nothing and charged 2x for the food because of a mistake caused by the owners putting someone who didn't know how to do their job correctly in a position dealing with money. I was refunded quickly but have to wait 5 to 10 business days for it. I don't know who's ok with missing $300+ for up to 2 weeks when they have a family to feed and bills to pay, but it's totally unacceptable. This is a very serious mistake. Never will I be a customer again and will pass this along to everyone else I know who orders food. You're losing multiple customers over this . Thank you for doing something that is basically taking the food out of a child's mouth."

"Let’s just say that the first time I ever tried the food from this place it was amazing. The second time wasn’t so great my chicken wings were stale and smelled and tasted like they were cooked in old grease. The third time I waited over an hour for food, called the restaurant phone didn’t ring, waited 10 min till I was finally able to get someone on the phone. To get the run around about my food to be told it was on its way to someone calling me back and saying the kitchen never received it. Unorganized is all I can say cause I spoke to three different people and got a different response from those three people. Let’s just say that was my last time ordering from this place I’m not one to leave reviews but today was the day."