Taco Bell

"I recently visited the store ( Tacobell ) , and I wanted to provide some feedback on the customer service. I encountered a staff member with an aggressive tone and rude communication. I believe it's important to address such behaviors for a better customer experience. I want to emphasize that my concern is solely about the communication style and not related to ethnicity. Thank you for addressing this matter.""

"Revised We tried this place again only to discover it was worse than previous times. The food and service was so poor - it should have a big sign stating "We don't care what you order, you'll get whatever I give you". Don't bother customizing your order - of us requested very simple changes like no cheese or avocado. Our orders didn't reflect what we wanted - probably because the employee taking the order was too busy talking and laughing with other employees. The burritos were mushy like the tacos and nothing was hot. How do they stay in business??? The crunchy taco menu is substantially reduced via drive through and online ordering. I used to love Taco Bell because I like tacos and my husband likes burritos. Recently they stopped offering delicious vegetarian food, especially with a crunchy taco, rice, beans and toppings. I ordered a veggie crunchy taco through drive through and received plain beans and rice - no cheese, no tomatoes and no sauce. I am so disappointed with the menu choices that I will not be ordering from them again."

"I place an order through DoorDash my order was completely wrong Who gonna want to eat Tacos with No meat at all ? I called the store and no answer! Emplyees should pay more attention they always making mistakes. Very Upset"

"My ratings are not due to the quality of the food. My ratings are for the lack there of. Every time we order for delivery from this particular restaurant, we always have something missing from our order. It seems to be the norm with other people who have had the same experience. Tonight one of the items we ordered was an Online Exclusive Build Your Own Cravings Box. It comes with your choice of a specialty item, a classic item, a side and a drink. We got the classic item, a side and a drink. I did not get my speciality item, which was supposed to be a Crunchwrap Supreme. Along with our orders were the three drinks. None of them had any ice and they were all warm. I’m not sure what the staff is doing while they are on shift, but it doesn’t seem to be guaranteeing that their customers who order delivery get their correct orders. We have gone to the drive thru in the past and ordered and we never had an issue, however whenever we order for delivery from this location, whether through the app or through DoorDash, our orders are almost always wrong or missing items. Then when you try to call the restaurant to let them know what happened, the phone rings and rings and rings and when someone finally does answer, it’s only long enough for them to hang up on you! From now on, I’m changing my restaurant preference to Wallingford since they always get their orders right."

"I have never had good service at this location. I ordered through the app and got a new item on the menu, and this is how it came. It was inedible and I waited at least 15 minutes for my order when there was no one else there. No one in the store and only one car already at the pickup window when I pulled up."